Job Information
Commerce Bank Network Ops Specialist I in Kansas City, Missouri
About Working at Commerce
Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.
Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.
Compensation Range
Hourly: $20.45 - $23.80 (Amount based on relevant experience, skills, and competencies.)
About This Job
As an IT Network Ops Specialist I, you will monitor Commerce Bank's Data Center and Network Production Environments including Enterprise servers, SNA Network Connectivity, Applications, Servers, Midrange and Tandem and Batch production window.
Essential Functions
Ensure appropriate escalation and documentation of incidents
Provide backup to the Shift Manager and technical leadership in solving issues and support the daily tasks and accountabilities in the datacenter as assigned by the Shift Manager
Prepare and participate in a shift turnover process and discuss current and ongoing issues with the incoming shift
Manage and assist support vendors while they are on site follow documented procedures
Participate in I.T. recovery tests by performing documented recovery steps
Monitor the datacenter infrastructure components such as UPS, AC, generators, Fire Suppression Systems
Monitor and escalate issues with applications, computers, network, and security systems running in the datacenter environment
Perform other duties as assigned
Knowledge Skills & Abilities Required
Basic knowledge of monitoring software, problem ticketing systems, and data center environments with emphasis on application support skill sets
Basic understanding of large-scale data center emergency processes and procedures
Ability to cover all the functions performed in the data center
Ability to create and edit technical procedures
Basic team management and informal leadership skills to cover for Shift Manager.
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, and strong team player with excellent verbal, and communication skills
Ability to interact with others in a close team environment in a positive manor. Support our culture and Core Values
Proficiency with desktop computer systems, communication devices, and related software.
Education & Experience
High School diploma or equivalent combination of education and experience required
3+ years of large-scale data center and application monitoring support experience required
Relevant certifications such as: A+, Net+, Calix E5, CompTIA A+ preferred
Preferred knowledge of the following area(s): Microsoft Networking, MVS, JES2, VTAM, ISPF, SDSF, JAVA, Qbasic, SQL(Oracle 8i), TSO, HTML, Lucent Stinger, Lucent MRT, Calix C & E platforms, Redback and ALU7750, Citrix , CCNA, JNCIA-JUNOS, VCTA-NV, Microsoft Fundamentals
Schedule work hours:
Thursday Morning 1:00 am to 7:30 am,
Thursday evenings 7:00 pm to 12:00 am,
Friday mornings 12:00 am to 7:30 am,
Friday evening 7:00 pm 12:00 am,
Saturday morning 12:00 am to 7:30 am,
Saturday evenings 7:00 pm to 12:00 am,
Sunday mornings 12:00 am to 7:30 am.
* For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Network Ops Specialist I job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $20.45 to $23.80 per hour. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here (https://careers.commercebank.com/us/en/benefits) to learn more.
Location: 922 WALNUT, Kansas City, Missouri 64106
Time Type:
Full time
Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes’ Best Midsized Employers, Forbes’ Best Employers for Women, and Korn Ferry’s Engaged Performance Award. You’ll see the difference for yourself when you join the team.
Why Commerce? (https://www.commercebank.com/careers/about-commerce)
Inclusion and Diversity at Commerce
How to Join Our Team (https://www.commercebank.com/careers/how-to-join-our-team)
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Equal Opportunity Employer
Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, gender, gender identity, gender expression, veteran status, disability status, or any other applicable characteristics protected by law.