Job Information
Arkansas Department of Workforce Services Multi Unit Team Leader in Kansas City, Missouri
This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4294740
A Typical Day.
Assist DGM in recruiting and interviewing candidates for tax office associate positions
Joining us as a Multi-Unit Team Leader, youll provide leadership over three H&R Block tax offices. Using
your people management experience and passion for helping people, youll provide leadership to the
customer-centric teams in the offices you manage to accelerate their seasonal tax business.
At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help
and inspire confidence in our clients, associates, and communities everywhere. We also believe in a
connected culture, valuing diversity and inclusion and making everyone feel like they belong.
We strive to continuously improve our business and have committed to a long-term strategy and
transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster
transformation, and extraordinary results. Its an exciting time to be a part of H&R Block!
At H&R Block, were curious, creative, and always on the move. If you embrace challenges as
opportunities and seek to make a meaningful difference where you live, work, and play, our door is always
open.
Youll serve as the front-line manager responsible for leadership and development of associates, delivering
an outstanding client experience, and achieving all office related growth objectives for three tax offices.
Prior tax preparation experience is not required.
Youll begin working a flexible part-time schedule in the fall as you ramp up for the busy tax season, then
transition to a full-time schedule from January through April.
What youll bring to the role:
Manage office staffing, operations, and logistics for multiple offices with support from Associate
Team Leaders
Partner with the District General Manager (DGM) to create and implement office-level growth
plans and client growth targets, which includes developing local partnerships and managing
office community involvement
Assist DGM in recruiting and interviewing candidates for tax office associate positions
Conduct timely performance reviews and partner with Associate Relations Center to resolve
associate issues and address performance concerns.
Create associate work schedules across all offices and ensure accurate timekeeping, as well as
labor management for associates in all offices
Lead daily team meetings and communicate essential information to tax office associates
Travel between offices as required
Your Expertise:
People management experience, with the demonstrated ability to grow and develop associates
Demonstrated aptitude for growth plan execution and ability to lead towards growth culture
Strong decision-making and judgment skills and the ability to function well in a fast-paced
environment with minimal supervision
Strong interpersonal and communication skills, and a customer-centric mindset that seeks to
understand and exceed client needs
Computer proficient with the ability to use MS Office
Bachelors degree in a related field, or high school diploma with the equivalent combination of
experience
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if
preparing tax returns)
It would be even better if you also had:
Multi-unit people management experience in the retail, restaurant, banking, or other related
industry; management of people within military service positions.
Why Work for Us:
At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit
offerings can help associates plan for their unique health, wellbeing and financial wel ness needs.
Employee Assistance Program with Health Advocate.
Wellbeing program, BetterYou, to help you build healthy habits.
Neurodiversity and caregiver support available to you and your family.
Various discounts on everyday items and services.
Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings
Plan and Employee Stock Purchase Plan.
Check out all available benefits at www.blockbenefits.com.
At H&R Block we remain committed to building a Connected Culture &