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Job Description

Insight Global is seeking a Desktop Support Technician in the Kansas City area to report to the Plaza area 5 days a week. This position will be focused on Help Desk/Desktop tickets to help resolve software, hardware, O365 and mobile device issues. This position will also be responsible for some conference room set up as well as desk moves. Occasional travel to other locations will be required a few times a year. The ideal candidate will have a desktop technician background possessing high quality customer service skills. This position is looking to start ASAP.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

4 years of experience in an IT support or desktop support role

4years of experience with Tier 1 troubleshooting

Cisco or Webex, Teams, Zoom

Microsoft Office products

4years of experience with any ticketing system

Client uses Sys-Aid

Remedy, Jira, ServiceNow are suitable alternatives

3-5 years of experience with deskside support

Hardware setup, conference room set up, monitor/desk set up

Previous Audio/Visual technician experience

Proficient in Microsoft Office365

Windows support

Strong time management skills and ability to function at a high level Previous experience with any phone management systems

Microsoft Intune

Mobile Device Management

Active Directory

Conference room set up

Mac Support

Experience with VDI environments and troubleshooting them

Citrix null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.