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Job Description

Must obtain Federal Clearance and be a US Citizen due to client contract requirements

The Lead Solution Architect role is a tenured support job in Support Services, Global Services organization. This role is responsible for performing complex solution-related service request configuration for application maintenance across multiple product lines. This person will perform scope assessment by gathering information, using application tools for configuring the system including large-scale configurations with efficiency tools.

The implementation role is a tenured support job in Support Services, Global Services organization. This role is responsible for performing complex solution-related service request configuration for application maintenance across multiple product lines.

This person will perform scope assessment by gathering information, using application tools for configuring the system including large-scale configurations with efficiency tools. They will apply and implement the change management processes, communicating and shadowing end users, and testing workflows for accuracy of configuration.

This person will need a comprehensive knowledge of Revenue Cycle workflows to perform in-depth level consultation on solution best practices and standards of build across multiple solutions within Revenue Cycle. This person will also be investigating complex issues and defects while providing detailed mitigation strategies and alternate workflows to clients. This person will be a knowledge leader for RevCycle and expected to provide guidance to clients and internal teams across the business unit. This resource is a contractually committed, client facing function to deliver a fixed fee agreement with service level requirements. If the service level requirements are not met, we will pay a portion of revenue back to the client and additionally be at risk of the client being able to opt out of contract, both resulting in reduced revenue.

Responsibilities

In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, support entitlements and validation, electronic support troubleshooting and product availability. Handle open service requests that are dispatched, implement fixes, analyze the software problem and write case notes in the tracking system. The Lead Solution Architect role represents a knowledge leader in their respective product space and is expected to contribute to continuous learning and process improvement initiatives across the business unit. Highly effective communication skills are required to work with various levels of technical abilities via externally and internally. The overall work is semi-routine in nature. Support may be delivered via electronic channels (web, e-mail, etc.) or phone. Position may work in a call center environment as needed. Also, you will be the point of contact for new customers, introducing and educating them on Oracle as a whole. You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.

• Basic Qualifications: 8+ years’ experience in Cerner Millennium Patient Accounting, Charge Services and/or Registration

• 5+ years’ experience of go-live/post go-live software support

• 3+ years’ of clinical or customer service experience

• Proficient with CCL/SQL command language knowledge

• Previous experience working in an ITSM platform (BMC, ServiceNow, etc.)

• Highly skilled at prioritizing work with varying degrees of scope and urgency

• Proven time management, critical thinking, and complex problem solving skills Receipt of the appropriate government security clearance card applicable for your position

Due to the client contract, you will be assigned, this position requires you to be a U.S. citizen

Key Activities:

• Autonomous ownership of solution and business unit process optimization initiatives

• Facilitation of client onboarding to RevCycle project lifecycle

• Issue and Configuration Management of RevCycle solution projects across multiple specialties (Claim Generation, Post-Discharge, Cash, Self-Pay, Financial Reporting, Charge Services, Registration)

• Training and mentoring internal team members along with creation of training documents

• Receptive to shifting organizational goals and priorities within the demands of the role

• Development and dissemination of client and solution reference material across product venue

• Stakeholder engagement up through the highest levels of internal and external executive leadership

Life at Oracle:

An Oracle career can span industries, roles, countries and cultures, giving you the opportunity to tackle new roles and challenges, while blending work and life. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. To nurture the talent that makes this happen, we work hard to build a vibrant and inspiring workplace that celebrates diverse, hardworking teams where everyone can contribute. We take care of each other, and value giving back to the community. We have flexible work arrangements and offer benefits including generous paid parental leave and comprehensive premium medical insurance.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

https://www.oracle.com/corporate/careers/diversity-inclusion/

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Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $39.95 to $85.67 per hour; from $83,100 to $178,200 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer