Experience Inc. Jobs

Additional Information

Job Number 25029053

Job Category Rooms & Guest Services Operations

Location Kananaskis Mountain Lodge Autograph Collection, 1 Centennial Drive, Kananaskis Village, Alberta, Canada, T0L 2H0VIEW ON MAP (https://www.google.com/maps?q=Kananaskis%20Mountain%20Lodge%20Autograph%20Collection%2C%201%20Centennial%20Drive%2C%20Kananaskis%20Village%2C%20Alberta%2C%20Canada%2C%20T0L%202H0)

Schedule Full Time

Located Remotely? N

Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Pomeroy Lodging. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!

The Role:

As an Assistant Black Diamond Club Manager in our Rooms Division, you will play a key role in exceeding guest expectations, creating unforgettable moments, and shaping their impression of our Lodge. Success in this role requires delivering exceptional service, fostering guest loyalty, upholding brand standards, and mentoring the Black Diamond Club team to maintain a positive and fulfilling work environment aligned with our Employee Engagement goals.

You will oversee daily operations, including arrivals, departures, groups, tours, and room inventory management. Your leadership will drive revenue goals through innovative training, motivation, and incentives. A strong focus on guest satisfaction, proactive follow-ups, and effective service recovery will be essential.

If you are passionate about redefining hospitality, inspiring your team, and fostering growth in a vibrant work environment, we want to hear from you!

Job Duties:

– Ensuring the highest levels of guest service exceeding the expectations of our guests in order to build loyalty and create word of mouth business.

– Daily preparation of all reservations for arrival, departure, VIP, Special Attention and Marriott Rewards guests as it relates to blocking, special requests, departure preparation.

– To anticipate and follow up promptly on the guests' requirements and to make sure that all their concerns are being resolved.

– Fostering a culture where all employees are empowered to provide our guests any services, they request to exceed their expectations.

– Coach, train and mentor to all Front Office team members by creating an environment of contagious learning, job fulfillment, which provides a path for career development with Pomeroy Lodging.

– Lead in the achievement of the departments’ revenue goals through training, motivation, promotion, and incentives in pursuit of our room upsell and parking targets.

– Demonstrate flexibility by being available to work various shifts, including mornings, afternoons, evenings, and holidays.

Employment Experience and Educational Requirements:

– Minimum 1 year leadership experience in luxury resorts and education within the industry is an asset.

– A Diploma/Degree in Hospitality Administration from a recognized institute would be an asset.

– You must be comfortable speaking to all levels of leadership and guests and assisting with solving problems using creative solutions.

– Dynamic, enthusiastic, creative innovator and leader who thrives under pressure and is able to perform multiple functions.

– Previously demonstrated commitment to always exceeding guests' expectations.

– Highest level of attention to detail as it relates to not only task-oriented functions but also, to cleanliness of work and guest areas e. “Be the eye of the guest”.

– Understanding, or desire to learn forecasting of occupancy, labor, rooms expenses, and to measure these against actual results and create action plans accordingly.

– Computer literacy is imperative including applications in Opera, Windows, MS Word, MS Excel, MAITRE’D and Internet.

– Self-motivation and organizational skills with the initiative and the proven ability to work well under pressure.

– Flexibility to adjust your schedule based on the evolving needs and demands of our business operations. You may be required to work varying shifts including evenings, weekends, and holidays to align with operational changes and fluctuations.

– Must have a valid Alberta ProServe certificate.

– Marriott Employee Travel program providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels.

– Personal days: 5 per year after 90 days of continued full-time employment

– Food and Beverage discounts at ALL 6 of our dining outlets

– Growth and development opportunities, both personal and professional

– Onsite staff accommodations which include a residence convenience store and employee gym

– One meal per day in our employee cafeteria (taxable benefit)

– Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few

– Shuttle access to Calgary and Canmore

– Health and Wellness benefits (some restrictions may apply)

– Vacation is accrued starting on your first day of work at a rate of 4% of your earnings

– Discounted access to our Nordic Spa*

– Discounted Ski Pass and Golf rates*

– Kananaskis Parks Pass

This company is an equal opportunity employer.

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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.