Summary
The Corporate Voice Network Engineer III provides subject matter expertise in the design, development, support, and maintenance the organization's Voice Communications infrastructure. Core responsibilities include design data verification methods, disaster recovery, and archive solutions. The position will work with the Glacier Bancorp business units, internal Technology departments, and vendors to develop and deploy solutions that meet the business technology needs. They will propose and implement system enhancements (both software and hardware updates) that will improve the performance, reliability, and scale of the system; as well as provide adequate documentation on the proposed solutions. This position will exercise discretion and independent judgment overseeing the architecture, development, testing, documentation, and engineering support of key Voice Communications systems and support development ensuring a segregated test environment prior to promoting new products and services to production. The position proactively works with internal information service teams in improving voice systems and network uptime and engineering level support and collaborates with cross-functional teams to identify and design strategic solutions and data services.
This is a Corporate position which may be located at an available bank division location across our eight-state footprint in AZ, CO, ID, MT, NV, UT, WA, or WY. The mid-rate for this position is $93,784.34 + / per year. (calculated for Kalispell, MT).
Duties and Responsibilities
Voice Communications Engineering
- Stay current with Voice Communications product and industry trends, working with project and engineering teams, business partners and suppliers to continually improve and align GBCI's Unified Communications (UCC) strategy with GBCI business leadership priorities as well as other GBCI IT strategies and practices. Provide the design, installation and deployment of technology components from UCC vendors such as Avaya, Cisco, Microsoft and Polycom, as well as managing mission critical telecom circuit provider business partners.
- Collaborate with GBCI IT architecture and engineering functions, including business analysis and information security teams to better understand and meet Voice Communications needs and goals of GBCI Divisions, through service and process improvements.
- Ensure all Voice Communications is kept current and accurate including system configurations, dependencies on supporting infrastructure as well as circuit and service provider information.
- Support overall GBCI IT governance policies such as Change and Incident management, including directing and mentoring Voice Network Administrators to do the same.
- Create configuration, deployment guideline and standards, ensure admins adhere to and indorse GBCI Voice Communications standards.
- Assist NIT leadership with vendor management with relation to projects, support, and service delivery.
- Report service quality, bandwidth, latency, system capacity, licensing, and uptime metrics.
- Report on and drive resolution for issues related to standards and process inefficiencies and other opportunities for continual improvement.
- Carry out technical strategy in the deployment of complex Voice Communications systems, as well as contributing to technical solutions and administrative maintenance.
- Implement critical projects in support of a wide range of complex applications that rely on Voice Communications functionality.
- Upgrade, maintain, perform migrations, and proactively monitor critical Voice Communications systems.
- Install new software releases and system upgrades, evaluate and install patches; and resolve software related problems, including working with software vendors on support tickets as needed.
- Contribute to and participate in the ongoing development and implementation of the company's cloud strategy.
- Maintain data files and monitor system configuration to ensure data integrity.
- Assist with management of backups; perform system backup and recovery
Service Delivery and Project Support
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About You
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What We Offer
COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays. Visit our website for more details!
COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out!
We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No Recruiters or unsolicited agency referrals please.