Advia Credit Union Card Portfolio Administrator in Kalamazoo, Michigan
Job Details Job Location Kalamazoo, MI
Position Type Full-Time Travel Percentage Up to 25%
Job Shift Weekdays
Job Category Member Service
Employment Type: Full-Time, On-site #LI-ONSITE This Card Portfolio Administrator and Support position starts at $27.69 per hour with an annual award opportunity based off individual and credit union performance. We also offer the following benefits for all employees: 401k, Paid Holidays, Paid Time Off, Paid Volunteer Hours, and an Advia Sponsored Wellness Program. What you should know about the role Responsible for maintaining profit and loss reports and finding ways to improve the overall credit card portfolio. Track monthly and year to date progress on identified matrix and make recommendations for changes to meet strategic goals. This is accomplished by providing outstanding service to both internal and external members as defined by living and demonstrating the core values of the credit union; Act with Integrity, Drive Progress, Build & Strengthen Relationships and Keep People at the Core. What you should know about Advia
Advia is a fast-growing Credit Union that is positioned in the top 3% of credit unions across the United States. We serve over 198,000 members and with assets near $3 Billion. We offer very similar product and services as the big banks with a focus on saving our members money while providing financial advantages. We are rooted in our communities and believe we have a responsibility to give back outside of our four branch walls through volunteering and charitable donations. The work environment at Advia is fast-paced, performance based and fun infused. We certainly live by the saying "work hard, play hard." As an employee of Advia, you can expect regular and constructive feedback, development opportunities, great benefits, excellent co-workers and engaged managers. Major Duties and Responsibilities
Data Analysis for card programs. Provide insight, relevant data and recommendationsfor card related promotions, current and future products, and program enhancements through the utilization of graphs, reports, dashboards, and presentations.
Work with management to ensure all card transaction activity and network volumes areactively managed and reported. This includes debit, credit, network, credit card loan, disputes, and ATM data.
Maintain databases and data systems for the department from internal or external sources.
Responsible for monthly and quarterly reporting and performance tracking. VendorManagement and systems oversight of card processor (Co-Op), debit network (NYCE) and brand sponsor (VISA).
Support for key duties in Card Services. Serves as the primary escalation point for all card systems or program issues to troubleshoot issues and identify solutions.
Represent Card Services in organizational projects including system upgrades andsystem testing. Collaborates with other system leads to develop, implement, and maintain project plans as directed.
Analyze system deficiencies and recommend short/long term solution strategies toenhance systems and procedures. Provide support during testing, training, and rollout of system upgrades and enhancements. Works with IT/Digital Channel to ensure integration of Cards systems to other credit union platforms.
Facilitates and participates in meetings with vendors to maintain and improvevendor/client relationship. Attend vendor conferences and/or participate in client user groups to maintain and improve knowledge of systems.
Must comply with applicable laws and regulations, including but not limited to, the BankSecrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Additionally, all employees must follow policies and procedures to minimize risk by exercising judgment, raising questions to management, and adhering to policy guideline