Experience Inc. Jobs

Job title : Internship - Customer Care

City, Country: Kaiseraugst, Switzerland

Work mode: Hybrid

Join us as an Intern Customer Care and gain hands-on experience in the Order to Cash process! You’ll support our team in managing order intake, processing customer data, and coordinating pricing, contracts, and stock. Assist in tracking deliveries, resolving customer inquiries, and ensuring smooth operations. Work closely with customers and internal teams to enhance service quality and efficiency. This internship is a great opportunity to develop skills in customer care, logistics, and process optimization while contributing to customer satisfaction and business success!

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your Key Responsibilities

• Support Order Management – Assist in processing customer orders through various channels, ensuring accuracy in SAP, and communicating confirmations.

• Coordinate with Supply Chain – Help check product availability, validate order pricing, and suggest order improvements in collaboration with internal teams.

• Maintain Customer Data – Update customer and country-specific information, track inventory allocations, and escalate issues as needed.

• Assist in Logistics & Documentation – Support in preparing and providing shipping/export documents, tracking shipments, and updating customers on order status.

• Monitor Payments & Complaints – Help review credit limits, communicate logistic complaints, and assist in processing customer returns and replacements.

• Analyze Customer Trends – Track contract call-offs, delivery lead times, and pricing, and provide insights to account management teams.

• Contribute to Process Improvements – Participate in internal projects, support customer care enhancements, and ensure compliance with company guidelines.

We Bring

• Empowerment to make meaningful contributions while upholding ethical standards.

• Recognition and celebration of your efforts and accomplishments

• Opportunities for growth and advancement for those who embrace innovation and take initiative

• Customer-first approach, working with world-renowned brands to turn ideas into impactful solutions

• Responsibility and accountability in living company values and driving sustainable solutions

• Supportive environment where individuals are empowered to progress and contribute to meaningful change

You Bring

• Education: Last year student or freshly graduate with general business/commercial degree(s) followed by practical experience in Customer Care/and or transportation/ logistics activities...

• Ability to develop and maintain good working relationship with clients

• Team player, able to work with different functions and people; English and local language

• Good knowledge of Microsoft application (Outlook, Word, Excel, PowerPoint) – Internet.

• Solid understanding of SAP R3 SD Module

• Accurate, solution-oriented and customer friendly communication style (phone/email)

• Open for change and showing initiative; Enthusiastic and committed to take ownership;

Our application process

Interested in this position? Please apply on-line by uploading your resume in English via our career portal.

Equal opportunities commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.

As a committed equal opportunity employer, we ensure our recruitment practices are inclusive and fair. We encourage the recruitment of a diverse workforce, representative of the communities in which we work, by using inclusive language, diverse interview panels, diversified sourcing strategies. Selection is based on qualifications, competency, experience, performance history and fit with the team to advance fair and equitable opportunity.

Employment decisions are based upon job-related reasons regardless of an applicant's race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, backgrounds, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

About dsm-firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

www.dsm-firmenich.com

Agency statement

Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.