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Description

SUMMARY OVERVIEW

The Wheelchair Supervisor oversees the wheelchair operation at the airport, ensuring quality services for passengers with mobility challenges by leading a team of Wheelchair Leads and Attendants. This role involves training staff, enforcing service standards, and coordinating with other airport departments to ensure seamless operations. You will address and resolve complex issues and ensure passenger satisfaction, while being in compliance with airport and regulatory standards.

RESPONSIBILITIES

• Supervise the daily operations and activities of the wheelchair service team

• Ensure efficient scheduling of wheelchair attendants across various airport terminals

• Monitor safety protocols and guidelines in wheelchair handling and passenger assistance

• Train and mentor wheelchair attendants on best practices and customer service excellence

• Manage and resolve any operational challenges or passenger complaints related to wheelchair services

• Conduct regular performance reviews and provide constructive feedback to team members

• Collaborate with airport authorities and airline staff to coordinate seamless service delivery

• Oversee the maintenance, availability, and proper functioning of wheelchairs and mobility aids

• Managing and supervising compliance of ADA (Americans with Disabilities Act) regulations and airport/customer policies

• Develop strategies to improve service efficiency, response time, and passenger experience

• Prepare and analyze reports on wheelchair service operations, including usage statistics and attendant productivity

• Foster a positive work environment, promoting teamwork and professional development

• Coordinate emergency response procedures involving wheelchair passengers when necessary

• Work closely with HR for recruitment, training, and management of wheelchair service personnel

• Effectively supervise staffing and resources for the wheelchair service department

• Exceed customer service and safety standards set by PrimeFlight

• Perform any additional duties as assigned by management

QUALIFICATIONS

• 18 years of age or older

• Eligible to work in the United States

• Minimum of 1 year of experience in a supervisory role within customer service or airport operations

• Effective leadership and communication skills

• Proven ability to supervise teams effectively and handle challenging situations

• Ability to read, write, speak, and understand the English language, to include documents

• Ability to use electronic devices including IPads/Tablets, Computers, and Mobile Devices

• Effectively communicate with colleagues and clients, both in-person and through electronic means

• Pass a background check and drug screen

• Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)

• Ability to work any day/shift, including holidays, within a 24/7 operation

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

• Ability to lift up to 70 pounds

• Prolonged standing and walking in an indoor/outdoor environment as applicable

• Must be able to push, pull

• Must be able to bend, stretch, squat

• Exposure to moderate and at times high noise levels

• Be able to hear and respond to the spoken voice and to audible alarms

• Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers

• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

Compensation:

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.