Experience Inc. Jobs

Job Number 23148485

Job Category Sales & Marketing

Location Courtyard King Kamehameha's Kona Beach Hotel, 75-5660 Palani Road, Kailua Kona, Hawaii, United States

Schedule Full-Time

Located Remotely? N

Relocation? Y

Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Pacifica Hotel Company. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

JOB SUMMARY

Applicants 18 years of age or older welcome to apply

Follow us on Instagram @courtyardkonaohana to peek inside the team, discounts, jobs and more that make up our ohana!

Sales Manager, Full Time

Rate of Pay: Salaried

Relocation Offered

Opportunity Awaits on the beautiful Island of Hawaii...King Kamehameha Kona Beach Resort Courtyard by Marriott currently has an opening for a talented Sales Manager to share the aloha spirit and strive to create a memorable guest experience.

The Sales Manager is responsible for maintaining existing accounts as well as proactively soliciting new business. Responsible for revenue generation and promotion of the hotel to various market segments and clients.

Essential Functions and Responsibilities of the job include but are not limited to:

• Providing services that are above and beyond for guest satisfaction and retention.

• Utilizing interpersonal and communication skills to lead, influence and encourage others;

• advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encouraging and building mutual trust, respect and cooperation among team members.

• Adhere to Pacifica’s Pure Stay guidelines to ensure the health, safety and comfort of our team members and guests.

• Utilize Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines

• Exceeding Guest Expectations - Providing services that are above and beyond for guest satisfaction and retention.

• Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors.

• Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.

• Responsible increasing revenues by soliciting group business which may include banquet food and beverage, room/site rental, AV and misc revenues on behalf of the hotel through proactive solicitation and prospective, and responding to leads.

• Meet and exceed established revenue

• Will qualify and establish new accounts and clients, nurture and grow existing accounts.

• Participating in industry and civic organizations, networking to gain opportunities for new business.

• Pro-actively pursue, organize and book group business with or without banquet needs for the hotel.

• May be responsible for business transient travel – proactively share shift accounts from competition, grow share of existing accounts, negotiate rates and concessions that align with the hotels overall budget and strategies.

• Maintain ongoing knowledge of the competition's product and current marketing strategies.

• Communicate effectively with all hotel departments to ensure group arrangements are carried out as efficiently as possible.

• Complete sales objectives and ongoing action plan, as directed by the Director of Sales.

• Provide adequate follow-up and solicit repeat bookings.

• Complete quarterly sales objectives and ongoing action plan, as directed by the Director of Sales.

• Conduct hotel site inspection and customer presentations.

• Use negotiating skills and creative selling abilities to close on business and negotiate contracts.

• Meet and exceed individual productivity goals by booking business that leads to the overall team and hotel success.

• Respond promptly to all sales related inquires and correspondence from customers, prospects and lead referrals.

• Conduct weekly quota of proactive sales calls in the form of telephone calls, hotel site inspections, trade shows and networking functions/meetings.

• Utilize the hotels sales system in accordance with Pacifica standards.

• Maintaining complete knowledge at all times of: All hotel features/services, hours of operation and all department policies and procedures.

• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Provide assistance to other team members and departments to contribute to the best overall performance of the department, restaurant and hotel.

• Perform other duties as assigned, requested or deemed necessary by management.

*Management retains the discretion to add or change the duties of the position at any time. *

Knowledge/Education/Experience: Minimum of one (4) years hotel sales experience. Knowledge of Island of Hawaii and State of Hawaii market highly preferred. College graduated desired. Ability to suggestively sell. Knowledge of general sales techniques and business writing skills.

Skills/Abilities/Other Requirements: Must have strong English skills, both oral and written. Excellent presentation, communication and organizational skills required. Ability to make timely, effective decisions. Ability to prioritize, organize and make good judgments. Ability to maintain good team member relations and stay flexible in a busy environment. Ability to develop and maintain effective customer and guest relations. Ability to work long hours, 5 to 6 days a week. Basic math and accounting procedures. Computer skills; Word, Excel and PowerPoint. Hotel sales and PMS system a plus. Valid driver’s license with proof of auto liability insurance. Dependable. Ability to travel locally and internationally.

At King Kamehameha Kona Beach Resort Courtyard by Marriott, caring for people and the community is part of who we are. Our comprehensive employment package varies by position, but may include:

• Competitive Pay

• Employee Explore Travel Program: Hotel room discounts at over 30 Marriott brands and over 7,000+ Marriott hotels around the world, including 34 Hawaii locations

• 20% Discounts globally on food and beverages and in-room dining at Marriott Worldwide locations

• Friends & Family Travel Program at Marriott Worldwide locations, including 34 Hawaii locations

• Special discounts on several different vacation ownership options offered through Marriott Vacations Worldwide

• Sense of place and culture

• Paid company holidays and other paid time off (vacation, sick, birthday)

• Medical Insurance

• Free Dental Insurance

• Free Life & Temporary Disability Insurance

• Attractive Pension/Retirement Plans

• Monthly Wellness Event

• Reward & Recognition

• Free hot meal each shift worked prepared by our Culinary Ohana

• Free employee parking directly on-site in hotel parking lot each shift worked

• Dry cleaning allowance/ free laundering of employee uniforms

• Other employee shopping and spa discounts

• Learning & Development Opportunities through Marriott Global Source, Pacifica Hotels University and MORE!

Mahalo nui loa for exploring your career options with our King Kamehameha Kona Beach Resort’s ohana!

This company is an equal opportunity employer.

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