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Marriott Director of Operations - Franchised in Kailua Kona, Hawaii

Job Number 24065346

Job Category Rooms & Guest Services Operations

Location Courtyard King Kamehameha's Kona Beach Hotel, 75-5660 Palani Road, Kailua Kona, Hawaii, United States

Schedule Full-Time

Located Remotely? N

Relocation? Y

Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Pacifica Hotel Company. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.


Applicants 18 years of age or older welcome to apply.

Follow us on Instagram @courtyardkonaohana to peek inside the team, discounts, jobs and more that make up our ohana!

Director of Operations, Full Time

Rate of Pay: $110,000 – $140,000 Annually

Relocation Offered

Opportunity Awaits on the beautiful Island of Hawaii… King Kamehameha Kona Beach Resort Courtyard by Marriott currently has an opening for a talented Full Time Director of Operations to share the aloha spirit and strive to create a memorable guest experience.

Brief Summary of Job: Responsible for the administration and operations of operational departments ensuring maintenance of standards, inventory, customer service, client satisfaction and maximum profitability.

Essential Functions and Responsibilities of the job include but are not limited to:

*Providing services that are above and beyond for guest satisfaction and retention.

*Utilizing interpersonal and communication skills to lead, influence and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

*Encouraging and building mutual trust, respect and cooperation among team members.

*Ensures all team members meet or exceed all brand requirements.

*Performs required annual Brand Standards Audit with GM.

*Direct and coordinate the Rooms Division operations in conjunction with the General Manager to meet the daily needs of the hotel, including, but not limited to, staffing, forecasting, controlling, and supervision.

*Monitors and tracks guest feedback and reviews in relation to the property's goals and provides feedback, leadership, and support to department managers and their teams as appropriate.

*Ensures timely guest responses and implementation of corrective actions as required by guest correspondence, comments, alerts, and other measures.

*Responds to all guest concerns internally, utilizing the daily shift report and touching on all guest concerns before the issue becomes bigger. Overcomes guest concerns and fixes the defect observed by the guest.

*Develop maximum profits through cost and labor control; maintain the highest standard of services to the guests, including maintenance and cleanliness for the guests’ rooms and associated facilities; maintain the highest standards of security for hotel patrons and employees.

*Carry out all policies and prepare reports established by the company

*Ensure that all employees are trained for their positions to maximize service, production and efficiency; control staffing, maximize profits, control costs and ensure the security of the operation.

*Clearly describe, assign, and delegate responsibility and authority for the operation of the various sub-departments under his/her supervision; conduct appropriate meetings and coordinate with the other department heads to ensure that proper communication leads to guest satisfaction and maximum profit and productivity.

*Ensures adherence to budgets and forecasts resulting in acceptable profit margins and flow through. Drives appropriate operational adjustments as need to achieve financial goals, balancing guest experience with financial needs.

*Works directly with and in support of direct-report department managers as they lead their associated teams. Assists each to be successful in the execution of the departmental mission and their career growth.

*Reviews weekly/monthly forecast and schedules. Works with department managers to adjust scheduling as required.

*Ensures all overtime is authorized, if not authorized, reviews accordingly and take necessary action to ensure reduction in overtime is achieved.

*Interview, select, review, train and performance manage team members. Train new employees according to all corporate specifications, including documentation. Monitor staff activity and coach performance.

*Administer payroll edits, reporting and time & attendance policies.

*Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.

*Perform other duties as assigned, requested or deemed necessary by management.

Management retains the discretion to add or change the duties of the position at any time

Job Requirements

Knowledge/Education/Experience: Proficient in Microsoft Office applications. Minimum of five (5) years of management experience in guest services, front desk, housekeeping, or related operational area in a hotel/ resort organization required. Experience in a union environment is required. Fosse knowledge preferred. College degree in Hotel and Restaurant Management, Hospitality, or Business Administration, preferred or equivalent experience.

Skills/Abilities/Other Requirements: English speaking or bilingual. Ability to make timely, effective decisions. Ability to prioritize, organize and delegate work assignments. Ability to maintain good team member relations. Ability to develop and maintain effective guest relations. Ability to direct performance of team members and follow-up with corrective action where needed. Ability to provide legible written communications. Ability to compute basic mathematical calculations. Dependable.

Mahalo nui loa for exploring your career options with our King Kamehameha Kona Beach Resort’s ohana!

At King Kamehameha Kona Beach Resort Courtyard by Marriott, caring for people and the community is part of who we are. Our comprehensive employment package varies by position, but may include:

• Competitive Pay: Rate of Pay: $110,000 – $140,000 Annually

• Employee Explore Travel Program: Hotel room discounts at over 30 Marriott brands and over 7,000+ Marriott hotels around the world, including 34 Hawaii locations

• 20% Discounts globally on food and beverages and in-room dining at Marriott Worldwide locations

• Friends & Family Travel Program at Marriott Worldwide locations, including 34 Hawaii locations

• Special discounts on several different vacation ownership options offered through Marriott Vacations Worldwide

• Sense of place and culture

• Paid company holidays and other paid time off (vacation, sick, birthday)

• Medical Insurance

• Free Dental Insurance

• Free Life & Temporary Disability Insurance

• Attractive Pension/Retirement Plans

• Monthly Wellness Event

• Reward & Recognition

• Free hot meal each shift worked prepared by our Culinary Ohana

• Free employee parking directly on-site in hotel parking lot each shift worked

• Dry cleaning allowance/ free laundering of employee uniforms

• Other employee shopping and spa discounts

• Learning & Development Opportunities through Marriott Global Source, Pacifica Hotels University and MORE!

This company is an equal opportunity employer.