Experience Inc. Jobs

Freelance Event Technician

Employment Type: Freelance

Date Posted: 7/13/2023

Location: Remote

Pay Range: Negotiable

Job Number: JO-2307-2240

Primary Function

Provide daily virtual meeting and event support to clients hosting global, large-scale meetings. The Technician will facilitate meeting organization, invitation functionality, agenda management, rehearsal and technical run-through, day of event technical support and moderation, and closing out event deliverables. This position requires a passion for customer service and hospitality, as well as a strong PC proficiency with tools like MS Teams, Cisco Webex, and Zoom.

THIS POSITION IS FREELANCE.

Duties & Responsibilities

• Provide personalized assistance, resolving client needs for meetings and events; providing fast and accurate responses to client requests, ensuring high standards of customer service

• Suggest solutions to achieve meeting and audience goals

• Set-up, operate and troubleshoot systems like MS Teams, Cisco Webex, Zoom, OBS, and similar

• Ability to provide direct and concise guidance during a live production environment, minimizing interruptions for attendees

• Troubleshoot presenter and attendee issues, offering technical guidance and options for solutions

• Provide pre-event consulting and checklists to ensure communication for day of show

• Meet with and proactively generate relationships with vendors, clients and staff

• Work in tandem with various teams to ensure client event objectives are met

• May be required to provide other services in times of high activity

• Perform other duties as assigned

Skills & Qualifications

• Demonstrated in-depth knowledge of systems, tools, work routines and procedures related to meetings, events, hybrid events, and remote productions

• Ability to communicate and work effectively with senior executives in a corporate environment

• Outstanding customer service orientation including professional presence and superior client relationship skills

• Familiarity with audio consoles, power amplifiers, digital signal processors, video matrix switchers, video scalers, PC interfaces and digital video recorders, streaming tools

• Ability to tune and tweak audio systems

• Proficient IT knowledge with computer networks (LANs, net connections and IP)

• Proficiency with MS Teams and ability to learn proprietary software and systems

• Ability to maintain redundant PC systems from a remote work environment, install required security patches, and troubleshoot hardware, software, and connectivity issues under pressure

Education & Experience

• Bachelor’s Degree in Video/Film Production, Music or Audio, Communications or related field is preferred

• 3+ years’ experience in conference services, hospitality, or corporate communications

• 3+ years’ experience supporting virtual and hybrid meetings and events

• Hands-on experience supporting large scale meetings and events in an on-site venue

To Apply

Use the link at the bottom of this page to apply. Make sure you are using the latest version of your browser.

Diversity Inclusion & Customer Service Statement

TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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