Job Information
Arkansas Employer Call Center Specialist - Tier I in Jonesboro, Arkansas
This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4414658
Is it time to elevate your customer-service career?
If you are positive and enthusiastic about providing a first-class customer experience and committed to serving the community, then we are interested in getting to know you!
At Irby, we rely on knowledgeable professionals to interact with our valued customers when they have questions or concerns. Were looking for a highly skilled call center specialist to join our collaborative team, managing a high volume of inbound and outbound calls.
The ideal candidate is an adaptive learner who can utilize scripts and talking points while applying them to identifying the problem and providing a solution. He or she will be handling a variety of important supportive tasks, providing answers, insights, instructions, and purchasing assistance. As the voice of our company, the call center specialist must possess excellent communication and interpersonal skills, and enthusiasm for helping clients and driving satisfaction. CUSTOMERS.FIRST. ALWAYS.
What youll do:
- Inbound and outbound calls to clients to learn about and address their needs and other issues with products or services
{=html} <!-- --> - Respond efficiently and accurately to callers while providing solutions and ensuring clients feel supported and valued
{=html} <!-- --> - Build relationships with clients and other call center team members based on trust and reliability
{=html} <!-- --> - Meet or exceed call center metrics while providing excellent, consistent customer service
{=html} <!-- --> - Utilize software, databases, scripts, and tools appropriately while taking detailed call notes and running call reports as necessary
{=html} <!-- --> - Obtain in-depth knowledge of the departments and/or companys products and services