Job Information
Randstad US servicenow platform engineer in joliet, Illinois
servicenow platform engineer.
joliet , illinois (remote)
posted july 8, 2024
job details
summary
$130,000 - $140,000 per year
permanent
associate degree
category computer and mathematical occupations
reference1057543
job details
job summary:
Full Time
Benefits start Day One!
Open to to work anywhere in USA.
Must be strong in low code/no code
Must have experience iplementing new functionality
5 years SN Dev experience.
Be a lead/architect!
FSO, ITSM, Gen AI
The ServiceNow Platform Engineer works with internal clients to assist them in achieving their
business objectives through effective development of industry leading workflows. Manage
ServiceNow solutions, writing specs for new application needs, configuring new applications,
and supporting and testing existing applications for various issues and updates. You will work
independently with minimal guidance to contribute to the design, configuration, build, and daily
support of these solutions and actively engage with business partners to solve their business
problems. A strong passion to continuously improve the user experience and enterprise
efficiency is required, as this role will work to turn ideas into deliverables and valuable business
solutions.
Key Accountabilities
Develop, Manage and Support Applications
- Develop no code/low code solutions on the ServiceNow platform via scripting/coding
and system configuration.
- Provide superior customer service to /internal clients, including response to incidents,
proactively notifying customers of issues, assessing, and communicating business impact,
and identifying root cause.
- Lead monitoring and testing of new releases and systems, as well as changes and fixes to
existing systems, to ensure effective implementation.
- Communicate and address complex application problems/issues and planned resolution to
key stakeholders, including management, development teams, end users and
- Must be able to understand, generate, and amend technical documentation.
Facilitate improvements in line with changing business needs
- Create and foster partnerships with internal stakeholders to develop a solid knowledge
base of the business, including needs and opportunities specifically related to
application/IT platform solutions.
- Formulate and define scope and objectives for changes through research and fact-finding
combined with an understanding of business systems and industry standards, documents
requirements.
- Develop and cultivate relationships with vendors and external industry contacts; work
closely with vendors to ensure third party applications operate as documented.
Compliance and Risk
- Prepare documentation of changes for SOX, internal and external auditors, and other
regulatory agencies, as needed.
- Maintains current knowledge of industry developments including changes in technology
and regulations.
- Review and monitor analytics, statistics, and relevant data/information.
Key Competencies for Position
- Problem Solving/Decision Making
o Seeks and leads efforts to identify what caused the issue;
- Collaboration
o Builds rapport and effective relationships with all levels of internal and external
stakeholders. s.
- Drive and Execution
o Self-motivated and committed to achieving established goals, overcoming
obstacles, and continuously learning to improve performance.
- Planning and Organizing
o Ability to determine a course of action, set and manage priorities, and ensure
optimal resources to achieve individual and/or team objectives.
- People Leadership
o Uses appropriate interpersonal styles and techniques to gain acceptance of ideas
or plans; modifies one's own behavior to accommodate tasks, situations and
individuals involved.
- Culture Leadership
o Listens openly, recognizes different viewpoints, and builds on areas of agreement;
gains cooperation through influence; builds effective working relationships within
and outside the Department, establishes trust, credibility, and respect through a
track record of meeting commitments.
Breadth of preferred experience on the ServiceNow platform:
Flow Designer / Legacy Workflows experience.
Integration Hub configurations.
Experience with ServiceNow reports, dashboards, and Performance Analytics.
Experience with designing ServiceNow Portals.
Advanced knowledge of catalog design and client scripting.
At least 3 years of experience implementing any module within ServiceNow.
Knowledge of ServiceNow module uses.
Additional ServiceNow development certification/experience. (e.g. Advanced System
Administration, Certified Application Developer, Application Creation, etc.).
- Proven experience with application integrations using technologies such as API
integration, SOAP or REST Web Services, JDBC/ODBC, and flat files.
- Bachelor's Degree in Computer Science or related technical discipline, or the equivalent
combination of education, professional training, or work experience.
location: Joliet, Illinois
job type: Permanent
salary: $130,000 - 140,000 per year
work hours: 8am to 4pm
education: Associates
responsibilities:
Develop, Manage and Support Applications
- Develop no code/low code solutions on the ServiceNow platform via scripting/coding
and system configuration.
- Provide superior customer service to /internal clients, including response to incidents,
proactively notifying customers of issues, assessing, and communicating business impact,
and identifying root cause.
- Lead monitoring and testing of new releases and systems, as well as changes and fixes to
existing systems, to ensure effective implementation.
- Communicate and address complex application problems/issues and planned resolution to
key stakeholders, including management, development teams, end users and
- Must be able to understand, generate, and amend technical documentation.
Facilitate improvements in line with changing business needs
- Create and foster partnerships with internal stakeholders to develop a solid knowledge
base of the business, including needs and opportunities specifically related to
application/IT platform solutions.
- Formulate and define scope and objectives for changes through research and fact-finding
combined with an understanding of business systems and industry standards, documents
requirements.
- Develop and cultivate relationships with vendors and external industry contacts; work
closely with vendors to ensure third party applications operate as documented.
Compliance and Risk
- Prepare documentation of changes for SOX, internal and external auditors, and other
regulatory agencies, as needed.
- Maintains current knowledge of industry developments including changes in technology
and regulations.
- Review and monitor analytics, statistics, and relevant data/information.
qualifications:
Experience level: Experienced
Minimum 5 years of experience
Education: Associates
skills:
servicenow (5 years of experience is preferred)
low code
no code
SOAP
API
servicenow
FSO
ITSM
ITBMEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.
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