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Description

Description

The primary focus of the Business Banking Operations Process Improvement Specialist will be to identify and affect process improvements and automations, through collaboration, data analytics and customer journey mapping techniques, to enhance client experience and deliver improved operational efficiency and effectiveness.

This role is suited to a dynamic and adaptable self-starter with the desire to drive tangible results. You will have project management experience, demonstrable analytical capabilities, and the ability to influence, collaborate and forge strong partnerships across diverse business lines.

Primary responsibilities include:

• Deliver against the strategic plan and on objectives for enhancing customer experience

• Define business and system requirements, particularly as they evolve with the changing nature of customer expectations and with advances in available technology.

• Analyze existing processes and recommend solutions for improved visibility, productivity and functionality.

• Lead process improvement efforts, driving continuous improvements in metrics and results.

• Implement selected solutions and work closely with user departments to fully embrace changes.

• Provide continuous feedback to management on the impact of adopted changes.

Qualifications

Required Skills/Experience:

• Minimum 5 years Banking/Operations Experience

• Ability to multi-task, detail oriented and organized

• Ability to work cross-functionally

• Influential

• Ability to forge effective partnerships

• Ability to listen and build constructive relationships, using diplomacy and tact.

• Excellent analytical capabilities

• Creativity and innovation in presenting ideas.

• Ability to drive projects and activities to successful conclusion, operating with a high sense of urgency.

• Demonstrated ability to operate independently with broad general guidance against a framework of defined business objectives.

Preferred Skills/Experience:

• Project management experience a plus

• Agile methodology and Jira experience a plus

• Experience in a loan operations environment a plus

Hours and Work Schedule

Hours per Week: 40

Work Schedule: 8:00am - 5:00pm, Monday - Friday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth