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Citizens Bank Identity and Access Management Delivery Manager in Johnston, Rhode Island


The Identity and Access Management (IAM) Delivery Manager will be responsible for the delivery of IAM integrated products and capabilities into the enterprise infrastructure and business line applications.

You will lead multiple IAM agile delivery pods made up of IAM engineers and integrators following the standard Agile Scrum / Scrumban methodology and leveraging associated agile tools. You will also collaborate and coordinate with other IT leaders, scrum masters, technologists and support staff to ensure proper requirements are defined and established timelines are met. Finally, you will work to improve and track the maturity of the IAM agile pods showing accelerated delivery, increased capacity, and decrease in defects / rework.

Primary Responsibilities:

  • Serve as the Delivery Manager for the IAM department

  • Manage the delivery pods leveraging Agile Srum / Scrumban and using the associated tools for tracking progress (e.g. JIRA, Confluence, MS Teams)

  • Organize and lead stand-up meetings to gather requirements, discuss priority, and resolution.

  • Coordinate with stakeholders and technologists to define agreed upon project scope, outcomes, requirements, schedule, and resources; develop actionable epics, stories, and tasks.

  • Identify, manage and escalate, as appropriate, project risks, issues, and roadblocks to timely delivery.

  • Partner with IAM Engineering and Operations to ensure delivery pods are enabled for success and implementations are properly transitioned for on-going support.

  • Lead change, acting as change agent use skills and expertise to inspire a shared purpose of intent, drive awareness, communications, documentation, and training.

  • Develop and implement program communications framework and metrics to ensure well-informed stakeholders, customers, and IAM colleagues.

  • Contribute to the development and maintenance of information security strategy and architecture.


Experience and Skills:

  • 10+ years Information Security experience, with strong focus in IAM

  • E xperience in defining and implementing IAM solutions and solid understanding of best practices

  • Strong Agile experience in leading multiple pods leveraging corresponding Agile methods and tooling

  • Proven ability to influence and gain trust at senior management levels in multi-cultural environments

  • Ability to manage complex activities simultaneously to short timescales

  • Ability to demonstrate continuous improvement

  • Knowledgeable on the regulatory requirements that impact the business lines that TSA supports (i.e. GLBA, SOX, PCI)

  • Clear understanding of CoBIT and ITIL Frameworks

    Education and Certifications:

  • BA/BS in Information Systems, Computer Science or related field

  • CISSP, CISM, CISA or other relevant security certifications and knowledge of ISO and NIST security standards preferred

  • Certified Scrum Master (CSM) or SAFe Scrum Master / Advanced Scrum Master certification

    Hours & Work Schedule

    Hours per Week: 40

    Work Schedule: Monday through Friday

    This position is not available in Colorado


Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.