Experience Inc. Jobs

customer service representatives.

• johnston , rhode island

• posted april 9, 2024

job details

summary

• $18 - $20 per hour

• temporary

• bachelor degree

• category business and financial operations occupations

• referenceAB_4509655

job details

Are you interested in advancing your career with one of the oldest and largest Financial Institutions in the United States? Our client is a Fortune 500 Financial Services Company and they are hiring Customer Service Representatives to join their team in Johnston. As we gear up for our peak processing period, we are seeking dedicated and dynamic individuals to join our team as Customer Service Representatives. This contract position offers the opportunity to make a meaningful impact by providing exceptional service to our customers during this critical time. As a Customer Service Representative specializing in education finance, you will play a vital role in handling incoming calls related to application status, technical inquiries, electronic signatures, and over-the-phone applications. Your primary responsibility will be to provide exemplary service to customers, ensuring their needs are met promptly and effectively. Additionally, you will have the opportunity to promote our products and services, exceed sales goals, and contribute to the overall success of the team. If you have at least 2 years of Customer Service experience and believe in providing a world class customer service experience then this is the role for you!

salary: $18 - $20 per hour

shift: First

work hours: 9 AM - 7:30 PM

education: Bachelors

Responsibilities

As a Customer Service Representative your Job Duties Include:

• Answering 50 - 70 incoming sales calls from prospects and customers who have a need for Consumer Lending Products

• Take incoming calls on College Loan application status, the application itself, & electronic signatures.

• Reviewing loan options & completing the applications over the phone.

• Assess customer needs through the established Sales framework to identify, advise and recommend solutions for customers & prospects.

• Serve as the key contact for the borrower throughout the application process.

• Meet and exceed established volume goals.

Skills:

• 2 + years experience in Customer Service Sales ideally in a call center, Financial services experience a plus.

• Ability to work independently and successfully in a team environment.

• Superior organization and time management skills.

• Demonstrated ability to handle multiple tasks efficiently in a fast environment.

• Capable of delivering results within a specified timeframe.

• Shift hours between 10:00 am - 7:30 pm Monday through Friday

Join our team and be part of a dynamic and rewarding environment where your contributions make a difference in the lives of our customers. Apply now to embark on an exciting opportunity as a Customer Service Representative.

Skills

• Customer Service Rep

• Call Center

• Sales

• Customer Service

• Call Center Support

• MS Outlook

• Excellent Communication Skills

• High Energy

• Time Management

• Active Listening

• Telephone Etiquette

• Empathy

• High Volume Call Center

• Results Driven Mindset

• Cross Selling

• Organizational Skills

• PC Skills

• Customer Relationship Management

• Customer Relations

• Customer support

Qualifications

• Years of experience: 2 years

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

get in touch

we are here to help you with your questions.

RS

rebecca statkus smith

• becky.statkussmith@randstadusa.com