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Citizens Customer Service Representative in Johnston, Rhode Island


Starting Salary: $20 / hour

Locations: Johnston, RI and Pittsburgh, PA

Start Date: October 16th

Are you friendly, helpful, positive-minded and enjoy learning? Are you interested in joining a team of professionals that delivers world class customer service and performs needs-based selling? Do you thrive in working in a fast-paced environment that is ever changing? Our Customer Service Representative role may be the right career choice for you.

At Citizens Bank, we consider our colleagues to be our greatest asset. This is why we go to great lengths to foster an engaged workforce in our Call Center teams. Bring your skills and expertise to our team. Our Call Center colleagues have the support and training needed to grow their careers and make a lasting impact.

What you can expect in this role:

  • Field a variety of incoming customer calls with a passion to deliver high quality solutions for our customers

  • Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs through cross selling opportunities

  • Extensive paid training to ensure your expertise and prepare you to handle customer inquiries of increasing complexity

  • Dedicated support from leaders and peers to support your development and performance

  • A work culture that believes in the power of working together and supporting the unique needs and career aspirations of each individual

  • Satisfaction and pride in producing high quality work

What we offer:

  • Competitive salary with exceptional benefits such as medical, dental, and generous Paid Time Off policy

  • A flexible in office/ remote work environment

  • Opportunities to grow your career with a company that values career progression

  • Access to 401(k) with corporate match and Employee Stock Purchase Program

  • Access to exclusive colleague offers on Citizens Bank products and services


  • 1+ years of exceptional performance in a customer facing role

  • Positive and customer-focused mindset

  • Prior Sales experience a plus

  • Strong verbal communication skills

  • Strong listening and problem solving abilities, persistent enthusiasm when interacting with customers

  • Superior interpersonal skills with the ability to navigate through difficult situations

  • Exceptional time management skills

  • Detail oriented with a strong sense of urgency

  • High School degree or equivalent

  • Computer proficiency

  • Ability to sit for long periods answering customer calls – Required

Hours & Work Schedule

  • Hours per Week: 40

  • Work Schedule: Various 1st Shift Schedules. All shifts will include working 1 weekend day.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth