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Citizens Compliance Assurance Sr. Manager in Johnston, Rhode Island


The Compliance Assurance function is a part of the second line of defense and is responsible for providing independent assurance regarding the adequacy, effectiveness, and sustainability of regulatory risk management and control processes to ensure regulatory, customer, and reputational risks are sufficiently mitigated. The Compliance Senior Manager’s primary responsibility is to plan, lead, and deliver assigned assurance reviews and/or audits of consumer and commercial business units and/or thematic regulatory compliance programs. Role holders are expected to foster proactive and professional relationships with business units and provide robust and challenging insight on business risk and control processes. This is an individual contributor role, which requires execution of individual testing/assessment assignments, as well as overseeing overall review execution and administration.

The Compliance Senior Manager role within the Compliance Assurance function will be responsible for the following:

  • Establish appropriate risk-based review objectives, scope and testing strategies to assess adequacy and effectiveness of business unit compliance programs and controls.

  • Conduct ‘walk through’ interviews with key business unit individuals to identify and document key processes, risks, and controls.

  • Plan, delegate and oversee execution of review assignments in accordance with established timelines.

  • Schedule recurring updates with key stakeholders throughout the review to present potential issues or constraints and to ensure timely and transparent discussion.

  • Ensure sound conclusions are reached for review objectives in accordance with regulatory requirements and expectations.

  • Engage business line management relative to review findings and issues to influence necessary change and ensure adequacy of corrective actions/plans.

  • Develop final report of review results and conduct final exit meetings with business line management.

  • Analyze available data analytics and perform ongoing monitoring of assigned business units to identify areas of emerging or increased risk.

  • Implement ongoing oversight of Compliance Assurance raised issues to ensure adequate, effective, and sustainable resolution by the issue owner(s)


  • 5 + years previous experience in regulatory compliance risk management, compliance audit, or similar role

  • Experience related to Commercial banking or investment services is preferred.

  • Ability to problem-solve, innovate, and develop creative testing approaches.

  • Strong regulatory knowledge, understanding of business lines and risk management skills.

  • Leadership skills to provide guidance to management and team members.

  • Ability to effectively communicate (verbal and written) with all levels of management and with team members.

  • Demonstrated teamwork and excellent organizational and computer skills.

Education, Certifications and/or Other Professional Credentials:

  • Bachelor's Degree required

  • Professional certification or license in regulatory compliance or internal audit preferred (e.g. Certified Regulatory Compliance Manager, Certified Internal Auditor)

Hours & Work Schedule - 3 days in the office 2 remote

  • Hours per Week: 40

  • Work Schedule: Monday - Friday


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Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth