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Citizens Bank Business Banking Loan Operations Specialist in Johnston, Rhode Island


The Business Banking Loan Operations Specialist is responsible for the timely and accurate processing of loans, including due diligence, documentation, closing and booking of small business credits in accordance with policies and procedures. The incumbent may migrate between multiple business functions within the organization.

Primary responsibilities include:

  • Effectively work with partners, customers, legal, and third parties to receive all needed documentation and financial statements, perform due diligence, coordinate and clear all conditions of approval.

  • Draft and/or review loan closing documentation in accordance with approved terms and conditions.

  • Booking and funding activities for new facilities, modifications, and renewals.

  • Ongoing servicing of loan accounts.

  • Successfully manage a loan pipeline of 100 facilities; communicating clearly and timely to partners and customers on status and conditions.

  • Other duties as assigned.


Required Skills/Experience:

• 3 years of relevant experience in a business/commercial lending environment with knowledge of customary products, practices and policies. • Exceptional customer service and communication skills. • Highly motivated and team-oriented. • Ability to manage and resolve moderately complex problems. • Excellent time management skills with the ability to effectively manage a pipeline of credits, independently prioritizing activities. • Strong organizational skills with the ability to manage multiple priorities in a time sensitive environment while maintaining service level agreements. • Experience with AFS, Laser Pro, Relay, and Content Manager are all pluses. • Experience with SBA is preferred.

Education: High School or equivalent (GED) required Associate's Degree or higher is preferred

Hours and Work Schedule: Hours per Week: 40 Work Schedule: 8:00am – 5:00pm, Monday - Friday

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.