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Visa Sponsorship:

Visa sponsorship is not available, now or in the near future, for this position.

Assignment Length:

36 Months

Shift Information:

The Contact Center operates from 7 am - 7 pm CST, Monday to Friday. There are four shifts available within this 12-hour operation:

• 7:00 am - 3:30 pm

• 8:00 am - 4:30 pm

• 9:00 am - 5:30 pm

• 10:30 am - 7:00 pm

Candidates must be available to work any 8-hour shift within the 7 am - 7 pm support window. The role requires on-site presence at John Deere Financial in Johnston, IA, five days a week, with an option to work from home on Fridays.

Employment Nature:

This is strictly a contingent position with no expectation to transition into full-time employment. Contingents can seek full-time opportunities within John Deere and monitor positions through the John Deere careers page.

Responsibilities:

• Support the John Deere e-Commerce Contact Center.

• Handle inbound calls from customers and dealers in USA, Canada, and Australia regarding part orders or other items available for purchase on Shop.Deere.com.

• Make occasional outbound calls to customers and dealers for research, investigation, and follow-up.

• Document every interaction effectively in the internal case management system.

• Handle approximately 15-20 calls per day.

Special Considerations:

• Training and mentoring occur during the 8:00 am - 4:30 pm shift and last approximately 6 weeks.

• It takes about 3-4 months from the start date to reach full productivity.

• Limited travel to nearby Des Moines Works for a factory tour and Jensen Farms approximately twice a year. Transportation will be with a Deere full-time employee.

Qualifications:

Required:

• Experience in a Call Center.

• At least 6 months of customer service/support experience.

• Efficient researching and troubleshooting skills.

• Excellent written and verbal communication skills.

• Ability to speak with confidence.

• Proficiency with Microsoft Office products.

• Willingness to work occasional overtime and holidays.

• Solid work history and proven dependability.

• Reliable home internet and a distraction-free workplace.

Preferred:

• Knowledge of agriculture, turf equipment (mowers), and utility vehicles.

• Previous work experience in Agriculture or Technology dealer channels.

• Bachelor's degree in Agriculture, Business, Engineering related field, IT, or a similar discipline.

Other Information:

This position offers:

• A retention bonus after 6, 12, and 18 months of employment.

• Pay increases based on 6, 12, and 18 months of employment.

Note: Retention bonuses and pay increases are forfeited if assignments are not completed or are ended early, subject to review.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

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Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.