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JPMorgan Chase VP, User Experience Design Lead - Digital Wealth Management in Jersey City, New Jersey

Organization Description

J.P. Morgan provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.

Job Description

We are actively seeking an energetic and innovative UX Design Lead to join our group. J.P. Morgan is transforming future of private banking by incorporating strong Product and Design discipline along with emerging technologies into the products and services we create. Our team, which sits within J.P. Morgan's Digital Wealth Management, serves J.P Morgan Private Bank clients, as well as their advisors. We develop and refine the tools that are essential for helping our clients grow, maintain and make their money work smarter so they can reach their financial goals. The products we design must add value and strengthen the relationship between our clients and their advisors, while adding minimal complexity to their already busy lives. To do our job well, we utilize user-centered techniques to help us break through the industry jargon and bureaucracy and find insights that others can't. We elevate UX not just to solve users' problems but also to use design to steer the product's evolution into a powerful and extensible framework.

About the Opportunity

As a Lead UX Designer, you will leverage your deep understanding of research and experience design for digital products. You'll be at the forefront of our efforts and be directly responsible for decisions that form our client and advisor experiences. This is a hands-on design and team management role. You will collaborate with a multi-disciplinary team that includes other researchers, product designers, content writers, product managers, engineers, and business partners who share your passion for delivering unique and innovative financial digital products and services of all kinds, including trading and advice platforms.

About You

  • You're actively involved in defining product strategy and can define a research strategy to support it

  • You have experience with and enjoy managing and growing designers

  • You love research and understand the necessity to put the user first

  • You think in terms of systems and make rational design decisions

  • You can create and share design direction for products based on research findings

  • You are constantly pushing your limits and searching for opportunities to become better

  • Your team collaboration and communication skills are unparalleled

  • You're passionate about user research and you place the customer's needs above your own preferences


  • 5+ years of design experience within the industry

  • You have experience managing teams and can guide performance and development of other designers with ease.

  • You have experience working within design systems & preferrably enterprise/consumer/complicated user journey experience

  • You have experience with leading Usability Testing , including script writing, etc.

  • You have hands on design experience within Figma or Sketch and will not need to be hand held

  • You have experience communicating with stakeholders as well as Development & Product teams

  • You can distill complicated problems defined through research into simple and elegant solutions

  • You have extensive knowledge of user experience research tools and techniques and know the strengths and weaknesses of each

  • You can accurately make decisions that guide the product direction with little information

  • You have an understanding of what makes an experience good or bad is critical. You can think through user problems, find reasonable solutions, mock them up in detail, and work with engineers to build them

  • You have the ability to influence others and provide thought leadership on design based on research findings

  • You're a self-starter who actively seeks ways to uncover user needs and know how to transform them into experiences

  • You have the ability to synthesize complex, interdependent, and sometimes competing needs

  • You understand the technical limitations and liberties behind your decisions and have enough chops to communicate your ideas to our engineers

  • You actively listen, hear and understand what is said and not said, with nuanced comprehension of meaning and intent

  • Bachelor's Degree or equivalent practical work experience in Research or Design

  • You have an online portfolio demonstrating superior experiences (required for application - Please note we cannot access file sharing tools e.g. DropBox)

  • You are willing to work outside of 9am-5pm hours in order to accommodate communications with international colleaguesf

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans