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Humana Service Now - Strategic Portfolio Management (SPM) Product Owner in Jersey City, New Jersey


Humana is seeking a dynamic leader to be the Product Owner and overall enterprise representative for our ServiceNow PPM module. You will lead a team that drives product strategy and will implement PPM capabilities and processes to be utilized across our enterprise IT department. This pivotal role will interact with all levels across the department including the most senior levels of the IT organization.

If you are seeking a rewarding and impactful role in a highly respected company which incorporates the newest technology, ideas, process, and will utilize your skills to their fullest, then apply for this role and be prepared to make an impact at Humana.


The Lead Product Owner maximizes value of product created by Agile team. Liaises with stakeholders and the development team ensuring the right product is being built, in the right order, within budget and by the deadline. Serves as the Agile team's primary contact for information, work prioritization, and decision-making. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.


  • Establishes and maintains the ServiceNow Strategic Portfolio Management SPM product strategy and roadmap, and maintains the publication and currency of these documents

  • Understands technology strategy, ServiceNow cross-product strategy, and related strategies and roadmaps to ensure roadmap alignment across various ServiceNow products

  • Operates strategically and understands the big-picture ServiceNow landscape

  • Develops strategic roadmap and owns/manages the ServiceNow SPM backlog

  • Works with process owners, key process stakeholders and platform and product development partners to build the product backlog.

  • Analyzes vendor's release roadmap to identify impacts and opportunities and translates them into the product backlog and opportunities

  • Serves as the Agile team's primary contact for information, work prioritization, and decision-making.

  • Engages the vendor for problem solving future product enhancements and complex design evaluation

  • Tracks and reports progress of the product roadmap, including business value realization measured outcomes, and product delivery risks, issues and mitigations

  • Delivery of Monthly Operational Reporting to senior leadership and stakeholders

  • ServiceNow capability road shows to current and prospective business process owners within Humana to improve the SPM process capabilities on the platform

  • Understand the capabilities being delivered as part of each platform upgrade and how the SPM capabilities and processes can benefit from these improvements.

  • Accountable for the successful implementation of bi-annual ServiceNow upgrades

  • Acts as a champion for users to increase adoption, eliminate barriers and ensure success during release transitions

Required Qualifications

  • Bachelor's degree and 8 years of technical experience, or equivalent

  • 3+ years of Project and Program Management and Resource Management Experience

  • 4+ years of experience creating and implementing strategic plans and roadmaps at the executive level for enterprise-wide business initiatives

  • 3+ years of experience implementing ServiceNow capabilities

  • Prior experience with ServiceNow SPM capabilities such as Project and Portfolio Management, Demand Management, Resource Management, Release Management, Investment funding etc., and integrating these capabilities to plan, deliver and track value across different methodologies and drive business outcomes.

  • Advanced experience as a Product Owner/Manager

  • Strong experiential knowledge of Project and Program Management Best Practices

  • Highly skilled communicator and serves as a Subject Matter Expert for Sr Leadership readouts

  • High competency in building reports for the appropriate audience with the right level message

  • Knowledgeable with Azure DevOps or other Agile tools and processes

Preferred Qualifications

  • ServiceNow SPM (formerly ITBM) certification

  • Proficient in Project and Portfolio Management

  • SAFe SPC Certification

Additional Information

Work at Home Guidance

To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

Satellite, cellular and microwave connection can be used only if approved by leadership

Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information



Scheduled Weekly Hours


Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.