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Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Job Overview:

The IAM Analyst will be responsible for executing access provisioning and deprovisioning. This includes troubleshooting various access issues and discrepancies. The analyst will be responsible for managing a ticketing system queue and complete tickets with quality and within SLA. It is important that the candidate possesses interpersonal skills to turn negative experiences into positive outcomes. The IAM Team is highly collaborative, and it is common for our associates to step out of their normal role when assistance is needed:

• Identity management - Creating, storing, and managing identity access data - track and manage user identities, including the permissions and access levels associated with those identities.

• Provisioning and deprovisioning of users - Creating and managing user accounts and entitlements e.g., specifying which users have access to which resources, assigning permissions and entitlement levels.

• Access control Management - Determining who or what has access to which resources e.g., Defining user roles and permissions, setting up authentication and authorization mechanisms.

• Access Recertification - Manage User/Non-user access recertification (e.g., privileged user access review, Top-tier access review, Branch table access, Folder access, Generic ID etc.).

• Reports and monitoring - Generate reports on actions taken performed (e.g., Sign-in time, systems accessed, and type of authentication) to address compliance requirements and assess security risks.

Responsibilities:

• Expert level of knowledge and applied expertise in server and desktop operating systems (Windows, Exchange, Active Directory, MSSQL, ServiceNow, etc.

• Thorough knowledge of Active Directory (AD) needed.

• General knowledge of ServiceNow ticketing systems

• Knowledge of Exchange needed.

• Creates, maintains, and disables user access within various technologies and systems, including but not limited to: Active Directory, Exchange and other MUFG specific applications

• Ensure standard operating policy and procedures are followed for each transaction

• Promptly handle all escalations ensuring customer satisfaction

• Meet all required SLAs for activity closure

• Provide troubleshooting skills to identify access related issues.

• Assisting stakeholders in identifying, initiating, and tracking corrective actions to address anomalies.

• Contribute and collaborate with various IAM teams for continuous improvement.

Required Skills:

• Three to five years of related experience

• Three to five years of queue management experience

• Good communication (written and verbal) and interpersonal skills

• Self-driven and proactive mindset and actions

• Energetic, can work with little supervision, queue and SLA driven experience

• Reliable time management and organization skills

• Demonstrates the ability to convey technical information in simple language

• The ability to multi-task in a high-pressure environment

• Ability to learn new procedures when new systems, tools, applications are onboarded to the IAM ecosystem

Education:

Bachelors’ degree in related fields and/or equivalent work experience equally preferable.

Other Qualifications:

• As per MUFG’s Return to Office policy , must work onsite for 4 days and 1 day remotely out of either 1251 Avenue of the Americas, New York, NY (Preferred), Jersey City, NJ (2nd Choice), Tampa, FL (3rd Choice), OR Tempe, AZ (4th Choice) office.

The typical base pay range for this role is between $40 per hour - $52 per hour depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary (https://careers.mufgamericas.com/sites/default/files/document/2023-01/mb-live-well-work-well.pdf)

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.

At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

Our Culture Principles

• Client Centric

• People Focused

• Listen Up. Speak Up.

• Innovate & Simplify

• Own & Execute