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JPMorgan Payments, a business unit within Corporate & Investment Banking, is the world's largest payment network. The business combines Liquidity/cash management, payment solutions, Escrow and merchant services to corporate clients, financial institutions, and governments.

J.P. Morgan Payments Liquidity & Account Solutions provides a broad range of solutions for clients to manage their global operating liquidity. The landscape of liquidity, account, and escrow services is rapidly changing, impacted by new technologies, fintech entrants, and new use cases. Client demands are growing as new payment types emerge, cash flows become 24x7, and new technologies become globally available.

In support of the rapidly evolving payments landscape, the Payments Controls Organization is undergoing a transformation and advancing its end to end strategic operating model, bringing together the product, operations and technology controls organizations. Control managers are responsible for partnering with the Payments business to oversee control requirements at the portfolio level and make sure requirements align with product strategy.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.

Job Description

The Payments Controls team is seeking a Vice President level candidate who will be the Control Manager responsible for partnering with the Liquidity & Account Solutions business to: (i) assess operational risks for existing and new products and (ii) implement effective controls to provide sustainable solutions for mitigating operational risks. The candidate will also be responsible for the end to end control environment of the Liquidity & Account Solutions product globally, including managing relationships with the 2nd and 3rd LODs and participating in regulatory engagements. The successful candidate will be expected to contribute towards implementation of the Payments end to end target operating model for Liquidity & Account Solutions, and to become a trusted advisor for the leads of the business. This is a high visibility role which will require strong communication skills, relationship building with business, project management discipline and a strategic mindset.

Job Responsibilities:

• Primary control responsibilities and oversight for all controls impacting Liquidity & Account Solutions products including front line controls, operational controls and technology controls

• Drive and lead oversight of the end to end system of controls that mitigates risk through active engagement, thematic reviews, risk analysis and control deep dive which continuously manage and reduce the Business's residual risk profile.

• Identify and proactively manage risk to delivery of our end to end target operating model strategies.

• Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols

• Refining and establishing governance and systems that identify, quantify, manage and monitor risk.

• Establish risk tolerances and risk management procedures as well as tools in consultation with the business and relevant partners.

• Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions

• Execution and implementation of business control priorities and strategy - driving the control agenda through monitoring key operational risks, management concerns, strategic control initiatives, business evolution, risk and control governance and reporting

• Review and analyze program related data (e.g., KRI/KPI) to proactively identify existing and emerging Operational risks and issues, to support business-related programs and strategies

• Drive the CORE strategy and uplift controls globally, in partnership with regional Product and Controls. Provide leadership support for the end-to-end execution of the firm's operational risk self-assessment reporting process and system, i.e. CORE (Control and Operational Risk Evaluation). This includes control deficiencies and resolutions, to reduce financial loss, regulatory exposure, and reputational risk

• Coordinate and engage in Regulatory Exams and Audits (both internal and external)

• Identification, documentation and remediation of control gaps, risk assessment and root cause issue analysis

• Support the monthly controls governance agenda.

• Prepare the materials for the Business Control Forum in partnership with other control managers, and attend other regional and governance forums as necessary.

• Deliver high quality, consistent and meaningful executive reporting and analytics to identify trends and themes to support business decisions

• Create and deliver executive communications, status reporting, and metrics

• Drive Innovation efforts across the organization, ensuring stakeholders are onboard with the requirements and support delivery

Required Qualifications, Skills and Capabilities:

• Bachelor's degree or equivalent experience required

• Business Acumen: Ability to understand the business - knowledge of regulations impacting the business

• Communication/Presentation: Excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner. Strong communication skills with the ability to communicate complex data into a clear story to team members as well as senior leaders.

• Implementation skills

• Writing Action Plans

• Networking: Exceptional interpersonal skills; exceptional collaboration and relationship building skills

• Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment

• Process/Design Analysis: Ability to understand a process and associated risk to inform control design

• Problem Solving/Analytical Skills: Solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions, recommend solutions and obtain stakeholder consensus

• Understanding root cause / identifying control deficiencies

• Developing timely and sustainable solutions

• Analyze metrics for emerging risk

• Change Management/Decisioning: Ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making

• Ability to take the lead and provide clarity of approach for controls management in a complex environment involving product offerings that are continuously evolving

Preferred Qualifications, Skills and Capabilities

• 7+ years of financial service experience in controls, audit, quality assurance, risk management, compliance or product management preferred

• Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate the operational risk and control environment in conjunction with business partners

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) preferred

• Prior Experience in Liquidity Solutions, Account Solutions, Virtual Accounts, Cash Management, Escrow and related products will be an advantage

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary

Jersey City,NJ $118,750.00 - $190,000.00 / year