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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Tier-3 Engineering is the frontline of the Change Healthcare Cardiology Tactical Engineering group. Tier-3 Engineers deliver effective technical support by delivering solutions to both technical and clinical end-users while also supporting a wide range of technologies. You will be the point of escalation for advanced technical support issues escalated by our T1/T2 Support and Services departments and will work towards researching and resolving ongoing technical issues with the Change Healthcare Cardiology medical systems at live customer hospitals. As a Tier-3 Engineer, you will not only work towards resolving issues at customer live sites, but also be responsible to work together with Development, QA, Product Management, and Regulation groups to assess and execute required advanced activities on the overall product line.

You will be responsible to investigate the most complex system and application issues related to our product backend modules, in addition to non-application related issues in the following domains: Network, Topology, Servers, Hardware, Clients, Windows Operating Systems, IT, Domains management, Performance, Storage and SQL.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Taking ownership of advanced technical issues (Tier-3 Engineering level), and working with the Development groups until they are resolved

• Manage high-priority escalations with internal and external stakeholders

• Taking ownership of advanced technical issues and engaging Development groups per need

• Working with the customer's (hospitals) IT/System/Application teams to co-investigate issues at their sites

• Working with PM on design issues and enhancements requests

• Working with QA to reproduce issues

• Assuring defects are being documented and processed

• Writing troubleshooting and resolution steps Knowledge Base articles

• Delivering knowledge and training sessions to Support/Services/Distributors teams

• Participate in Engineering strategic projects (i.e. Beta Projects)

• Become an SME (subject matter expert) for specific modules

• Travel to customer's sites to resolve critical escalations or to escort services in implementing a new process/product

• Last-minute travel up to 20% is required to provide on-site support (including travel to Israel twice a year)

• Perform on-call shifts (Between 3-7 days every 8 weeks, including weekends)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma (or higher)

• 5+ years experience providing technical support to product support teams, field engineers, and technicians

• 3+ years work experience with Change Healthcare Cardiology CPACS Products including, HL7, DICOM processing, and PACS/RIS/HIS systems

• 2+ years of IT experience – AD, Network Troubleshooting, Windows servers, FWs, etc.

• 2+ years of experience with SQL

Preferred Qualifications:

• Bachelor’s degree or equivalent education in diagnosing and troubleshooting software and/or customer service on computer systems.

• Experience with Storage (SAN, NAS) and Images Archive

• Familiarity with API, reading XML and JSON files

• Experience with debugging, troubleshooting, and reproducing issues in a lab environment

Soft Skills:

• Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments

• Ability to work well under pressure

• Excellent sense of urgency

• Excellent sense of Accountability

• Ability to work independently

• Excellent analytical, interpersonal, decision making and organizational skills.

• Ability to handle and prioritize multiple tasks.

• Ability to learn quickly in a high pace, challenging environment.

• Ability to conduct training sessions, give presentations, and interface and communicate with co-workers in a clear and professional manner.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Washington, or Washington D.C Residents Only : The hourly range for California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Washington, or Washington D.C residents is $33.75 to $66.25 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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