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AIG Senior Claims Examiner - Bilingual in Jeffersonville, Indiana

About AIG Warranty:

AIG Warranty delivers a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting.

With over 20+ years of experience, we are one of the warranty and service industry's leading providers, which is why many of the world's largest and most respected brands choose us. When retailers or manufacturers want flexible and innovative service solutions that will ensure the focus of building customer retention and customer satisfaction, they turn to us.

Position Overview:

Reporting to a Claims Team Manager, the Senior Claims Examiner works directly with the insured, service contractors, clients, and other internal and external stakeholders to support the Warranty claims team. Senior Examiners are responsible for the handling of all Warranty Property and Casualty insurance claims for major clients in our diverse portfolio. Our portfolio consists of a diverse range of products from the home warranty, consumer electronics, and mobile industries.

Your Contribution:

The Senior Claims Examiner are the ones our clients turn to in times of need and will act with speed, composure, compassion and knowledge to solve problems and the work they do every day is the heart of AIG’s business. The successful candidate that we seek will need to meet the minimum criteria to fully support and engage in the full range of duties expected.

Key Competencies and Responsibilities:

  • Answer incoming phone calls, emails, and other correspondence concerning insurance claims.

  • Ability to interface with the insured and other stakeholders concerning claims related matters.

  • Ask the right questions about the claim, evaluating each request to determine if AIG should approve or deny a claim.

  • Adjudicate and settle claim according to fair claims practices.

  • Be familiar with state statues concerning claims practices.

  • Train, mentor, and coach other claims agents to support the adjusting and settlement practices.

  • Audit claims files and authority use of other Agents to ensure claims best practices are being follower.

  • Maintain knowledge of industry and asset coverage types.

  • Handle research assignments and reporting as delegated by management.

  • Maintain good working relationship during all contacts with clients, even during difficult conversations.

  • Answer claims and coverage questions from other departments.

  • Take responsibility for continuously improving processes and product knowledge, understanding of program coverage and exclusions.

  • Act professionally at all times.

  • Perform additional duties and work as assigned.

    What We Are Seeking:

  • Must demonstrate and maintain strong ethics.

  • Bilingual with both Spanish and English proficiency.

  • Must hold a Property and Casualty Adjuster’s license in the majority of states requiring licensing. At minimum, the successful candidate must have their home state Adjuster’s license and must be willing to complete all requirements for all states within the first 120-days of employment.

  • A minimum of two years of experience in adjusting P&C insurance claims.

  • A record of providing outstanding customer service (can be within a sale, retail, pharmacy, equipment repair, insurance, etc., environment)

  • Excellent verbal and written communication skill

  • Experience in conflict resolution, or the ability to de-escalate tense situations, and comfortable in a role that requires some negotiations

  • High School Diploma or equivalent required

  • Analytical skills and the ability to search the internet for answers and market data

  • Results oriented, and able to work well under pressure

  • Excellent organizational skills- flexible with moving from project to project while keeping track of progress

  • Professional attitude- we are looking for someone enthusiastic, reliable, and a team player.

  • Flexible with moving from project to project while keeping track of progress

  • Effective written and verbal communication skills

  • Basic Excel, Word, and Outlook skills

  • Great interpersonal communication

  • Ability to consistently meet deadlines

Although prior Claims, Warranty, or Insurance experience is beneficial, AIG will train the right candidate to prepare them for success as a Claims Examiner. Candidates with experience in providing excellent customer service, moving quickly to keep many projects going at once, and the ability to keep organized records will be competitive for this role.

Employment at AIG Warranty:

This is a full time position.

AIG Warranty offers a first-class benefits package to their employees, and all benefits begin on day one of employment. A partial list of benefits includes:

  • Automatic employer contribution into 401k account, with an additional employer match opportunity

  • Competitive Medical, Dental and Vision insurance plans

  • Opportunity to earn a performance-based annual bonus

  • A robust amount of Paid Time off- with additional opportunities to take Paid Volunteer Time Off

  • Tuition reimbursement after one year of employment

  • AIG Warranty in Jeffersonville has a casual dress code, and a fun, friendly work environment. If this position sounds like it could be the right fit for the next step in your career, please apply today.

    It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

    At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

    It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

    At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

    To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

    AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com . Reasonable accommodations will be determined on a case-by-case basis.

    Functional Area:

CL - Claims

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

Service Net Warranty, LLC

We're a leading global insurance organization with operations in approximately 80 countries and jurisdictions. We provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to support our clients in business and in life through our General Insurance, Life & Retirement and Investments business units.

What unites us across all of these offerings is our commitment to helping individuals, businesses and communities prepare for and respond to times of uncertainty. Whether serving those facing natural disasters or millions of Americans striving for a financially secure retirement, we have the specialist expertise to help clients better manage risk.

We’re also committed to doing the right thing for our people and the communities where we work and live. It’s why we seek to offer what matters to our ever-diversifying team - like flexible and creative work environments, professional growth opportunities and forums to advocate for one another and incite change. We encourage employees to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Join our Talent Network (http://www.aig.com/careers/life-at-aig/join-the-talent-network) . Additional information about AIG can be found at www.aig.com | YouTube (http://www.youtube.com/aig) | Twitter (https://twitter.com/AIGinsurance) | LinkedIn (http://www.linkedin.com/company/aig) . These references with additional information about AIG have been provided as a convenience, and the information contained on such websites is not incorporated by reference into this press release.

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