Experience Inc. Jobs

Description

We are in search of a Help Desk Analyst to join our team in the greater Louisville, KY area. This role is centered around providing top-notch customer support, handling technical issues, and maintaining our IT infrastructure. Our ideal candidate will be adept at troubleshooting, able to work collaboratively with other teams, and have a strong understanding of various IT systems and software. This role requires the employee be on-site 4 days/week.

Responsibilities:

• Serve as the first point of contact for customers requiring support, using our ticketing system to record, delegate, and track issues or requests.

• Handle incoming ticket channels and manage service requests and incidents reported by customers. This includes categorizing, assigning, escalating, and closing tickets to optimize problem-solving.

• Deliver technical support to customers, ensuring a prompt and efficient resolution of hardware and software issues.

• Support IT across all our sites and brands.

• Guide customers through step-by-step instructions to diagnose and resolve technical problems.

• Escalate complex issues to senior support staff or developers to ensure proper resolution.

• Document customer interactions and solutions for future reference.

• Administer and optimize the company's IT infrastructure.

• Collaborate with cross-functional teams to implement and support IT projects, system upgrades, and enhancements.

• Install, configure, and upgrade computer hardware, software, and peripheral devices.

• Maintain comprehensive documentation of IT processes, procedures, and configurations.

Requirements

Requirements:

• Must have a minimum of 3 years of experience in a similar role or relevant field

• Proven knowledge and experience with Active Directory and Azure Active Directory

• Proficiency in computer hardware and configuration management

• Demonstrable experience in software and hardware deployments

• Familiarity with Intune and MS Office 365 is required

• Experience with virtualization technologies

• Must have an understanding of DHCP DNS

• Strong problem-solving skills and ability to troubleshoot technical issues

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and manage multiple tasks

• A bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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