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AIG Claims Team Lead in Jeffersonville, Indiana

About AIG Warranty:

AIG Warranty delivers a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting.

With over 20 years of experience, we are one of the warranty and service industry's leading providers, which is why many of the world's largest and most respected brands choose us. Retailers and manufacturers turn to AIG Warranty when they seek flexible and innovative service solutions that focus on building customer satisfaction and retention.

Position Overview:

Reporting to the Claims Officer for Warranty Services, the Claims Team Lead is responsible for managing the day-to-day operations of a Claims team focused on handling service repair center inquiries and extended warranty support. The Claims Team Lead will focus on operational excellence: managing the performance of their assigned team and ensuring service levels and key metrics are consistently met.

Your Contribution:

As a part of the Claims management team at AIG Warranty, you are the one the team, clients, and both internal and external stakeholders turn to in times of need. You must act with speed, composure, compassion, and the knowledge to solve a variety of problems.

  • Oversees the day-to-day operations of a claims operations team (est. 15 full time employees).

  • Provides direction, guidance, and professional development to direct reports.

  • Plans, directs, supervises and evaluates work flow.

  • Coordinates work activities to achieve the expected claims operational and quality goals.

  • Recognizes and recommends claims operational improvements to drive down cost per claim.

  • Responsible for the day-to-day application of AIG policy and procedures.

  • Serves as an escalation point of contact for issue resolution, disaster recovery, and day-to-day issues that put customer/client experience at risk.

  • Provide assistance to Claims Examiners who manage incoming phone calls and emails from service providers seeking repair authorizations.

  • Report and evaluate team performance through key performance metrics.

  • Answer claims and coverage questions from team and other departments.

  • Take responsibility for continuously improving processes and product knowledge, understanding of program coverage and exclusions.

  • Act professionally at all times.

  • Establish a good rapport with other departments, teams, and clients.

    What We Are Seeking:

  • A record of providing an outstanding service experience.

  • Excellent verbal and written communication skill.

  • Experience in conflict resolution, or the ability to de-escalate tense situations, and comfortable in a role that requires some negotiations.

  • High School Diploma required.

  • Bachelor’s degree in Operations, Communications, Management, or Business highly preferred.

  • 3+ years of experience in Leadership/ Management role.

  • Insurance licensed a plus.

  • Analytical, logic, and reasoning skills.

  • Results oriented, and able to work well under pressure.

  • Excellent organizational skills- flexible with moving from project to project while keeping track of progress.

  • Professional attitude- we are looking for someone enthusiastic, reliable, and a team player.

  • Proficiency with MS Office software, including Access, Visio, Excel and PowerPoint.

  • Demonstrates a high level of interpersonal skills, skilled at relationship building.

  • Ability to consistently meet deadlines.

  • Strong focus and demonstrated commitment to team recognition and development.

  • Experience leading people through significant operational and personal change.

  • Demonstrates leadership skills to manage and drive solutions; must be able to deliver sustainable results.

  • Ability to self-start, work independently.

  • Proven ability to drive results though accountability.

  • Other duties as assigned.

    Employment at AIG Warranty:

AIG Warranty offers a first-class benefits package to their employees, and all benefits begin on day one of employment. A partial list of benefits include:

  • Automatic employer contribution into 401k account, with an additional employer match opportunity.

  • Competitive Medical, Dental and Vision insurance plans.

  • Opportunity to earn a performance-based annual bonus.

  • A robust amount of Paid Time off- with additional opportunities to take Paid Volunteer Time Off.

  • Tuition reimbursement opportunity after one year of employment.

  • AIG Warranty in Jeffersonville has a casual dress code, and a fun, friendly work environment.

    If this position sounds like it could be the right fit for the next step in your career, please apply today!

    It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

    At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

    To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

    AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com . Reasonable accommodations will be determined on a case-by-case basis.

    Functional Area:

CL - Claims

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

Service Net Warranty, LLC

We're a leading global insurance organization with operations in approximately 80 countries and jurisdictions. We provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to support our clients in business and in life through our General Insurance, Life & Retirement and Investments business units.

What unites us across all of these offerings is our commitment to helping individuals, businesses and communities prepare for and respond to times of uncertainty. Whether serving those facing natural disasters or millions of Americans striving for a financially secure retirement, we have the specialist expertise to help clients better manage risk.

We’re also committed to doing the right thing for our people and the communities where we work and live. It’s why we seek to offer what matters to our ever-diversifying team - like flexible and creative work environments, professional growth opportunities and forums to advocate for one another and incite change. We encourage employees to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Join our Talent Network (http://www.aig.com/careers/life-at-aig/join-the-talent-network) . Additional information about AIG can be found at www.aig.com | YouTube (http://www.youtube.com/aig) | Twitter (https://twitter.com/AIGinsurance) | LinkedIn (http://www.linkedin.com/company/aig) . These references with additional information about AIG have been provided as a convenience, and the information contained on such websites is not incorporated by reference into this press release.