Job Information
Yancey Bros.co Rental Coordinator in Jefferson, Georgia
Description
Who We Are:
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
What You Will Be Doing:
As the CRS Rental Coordinator, you will act as an inside sales person for the Cat Rental Store (CRS). This position handles transactions for customers over the phone and in person. The Rental Coordinator plays a critical role in ensuring customer satisfaction and maximizing machine utilization within the designated trade area. Associated paperwork and databases must be accurately maintained at all times.
Primary Responsibilities:
Making sure the customer is always taken care of, doing everything in your power to provide superior customer service.
Determining customers’ needs to further assist them, thus allowing the customer to have the best rental experience possible.
Checks availability of equipment with the shop, also schedules maintenance to meet deadlines.
Ensuring equipment is delivered and picked up on time to meet the customer’s needs.
Administers rental agreements, including rental out and in dates.
Returning the equipment in the system by verifying hours and if fuel is needed, making sure
Record daily logs of phone calls and customers interactions.
Handling customer complaints in a professional manner while offering solutions to a problem not just an excuse.
Additional Responsibilities:
Participate in required safety program, and work in a safe manner
Complete additional tasks as assigned by management
Who We Are Looking For:
To be successful in this position you should have prior experience in sales with strong leadership skills, a competitive nature and initiative. This position also requires someone who enjoys talking to people, developing relationships with customers and working in a team environment.
Education/Experience:
High school diploma or equivalent.
Required Qualifications/Skills:
Computer skills to include Internet Explorer, Excel, Access, Word, Power Point.
Must be able to comprehend, speak, and write the English language.
Must possess excellent interpersonal and communication skills, both in person and over the telephone.
Creative thinking and problem solving ability.
Must be highly organized in a fast paced work environment.
Valid driver’s license and acceptable driving record.
Preferred Qualifications/Skills:
Bachelor’s Degree from a four year college or university or related equivalent experience preferred
Knowledge of Spanish language preferable but not required.
Values:
At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Ideal candidates will demonstrate the following values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
Competitive Pay
Individual Bonus Opportunities Available
Technician Tool Allowance
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness Program
Medical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time Off
Paid Holidays
Paid Sick Leave
Career Development
Tuition Reimbursement
Ongoing Training
Advancement Opportunities
Qualifications
Skills
Preferred
- Computer: Intermediate
Behaviors
Preferred
Team Player: Works well as a member of a group
Leader: Inspires teammates to follow them
Enthusiastic: Shows intense and eager enjoyment and interest
Education
Required
- High School or better
Preferred
- Bachelors or better
Licenses & Certifications
Preferred
- Drivers License
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)