Experience Inc. Jobs

Job Description:

Compensation Rate:

Hourly Rate: $18.50-19.50

RESPONSIBILITIES:

Taking and making inbound phone calls to assist customers with complaints, inquiries, requests, and taking payments. Making outbound phone calls to a provided list of customers, who either have a payment due or is past due, and being the main point of contact of the assigned customers. Noting accounts with payment status and customer interaction. Assisting with credits, refunds, invoice adjustments, prepare Journal Vouchers, payment affidavits, payment research, and account reconciliation. Working with COOPS, Vendor Infractions, Chargebacks, Customer Portals, and Payment Portals.

The role may often be challenging, so you should be able to remain calm and polite in a stressful situation. Collaborating with the Management Team to serve the customers in the best possible way, and passing on issues to the Management Team as needed, for assistance with collection efforts or account resolution

Qualifications

REQUIREMENTS:

• Accounting background or excellent math skills.

• Excellent verbal and written communication skills.

• Excellent organizational and multitasking abilities.

• Previous experience assigning priorities, meeting deadlines, utilizing sound decision making methodology, and goal driven with the ability to work under pressure.

• Previous data entry experience and collections preferred.

• Previous experience with multi-line phone system.

• Customer Service and/or Accounts Receivable experience preferred.

• Computer experience with Microsoft Excel, Word, and Outlook required and ability to perform 10-key by touch.

• Flexible and willing to work in a changing environment.

• Abide by strict Payment Card Industry (PCI) compliance and security guidelines.

• Overtime as needed and others duties as assigned.

Time Type:

Full time

Job Type:

Regular Seasonal

Job Family Group:

Cust Svc & Call Center

Location Region/State:

Missouri

EEO Statement:

Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran. Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.

EEO is the Law Poster (https://www.scholastic.com/content/dam/scholastic/corp-home/eeo-is-the-law-poster-english.pdf)

EEO Scholastic Policy Statement

Pay Transparency Provision (https://www.scholastic.com/content/dam/scholastic/corp-home/pay-transparency.pdf)

Scholastic Corporation (NASDAQ: SCHL) is the world's largest publisher and distributor of children's books, a leading provider of core literacy curriculum and professional services, and a producer of educational and entertaining children's media. The Company creates quality books and ebooks, print and technology-based learning programs for pre-K to grade 12, classroom magazines and other products and services that support children's learning both in school and at home. With operations in 14 international offices and exports to 165 countries, Scholastic makes quality, affordable books available to all children around the world through school-based book clubs and book fairs, classroom collections, school and public libraries, retail and online. True to its mission of 97 years to encourage the personal and intellectual growth of all children beginning with literacy, the Company has earned a reputation as a trusted partner to educators and families. Learn more at: www.scholastic.com

We're always looking for talented people to join Scholastic in instilling a love of reading and lifelong learning in children. At Scholastic, our benefit plans have been designed to be in line with market conditions and employee needs. Our plans provide flexibility and allow individuals a broad range of choices that can be tailored to meet each employee's needs. Scholastic is an Equal Opportunity Employer.