Experience Inc. Jobs

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.

Resume Deadline: December 19th, 2024

Market Rate: $96,500 Dist Instructor / $109,000 Adv Dist Instructor

Hiring Manager: Roger Greaser / supv Richard Drevon / mgr

Recruiter: David Carter x 724-691-9385

All employees who apply for a posted position must notify their supervisors that they have applied. Employees who have not been in their current positions for at least one year or who are in a position with specific requirements beyond one year, must obtain approval from their supervisor before applying.

NOTE

this position is supporting the area of Jeannette PA area and additional support areas as needed. Travel within the footprint is required.

This position has been reposted. If you applied earlier, you do NOT need to re-apply.

The selected candidate may be offered a position within the same job family, at a level that is lower than what was posted. This will be determined based upon

Primary Functions – Listed in order of priority

• Leads design, development, and implementation activities of effective training materials and programs by:

• Reviewing and maintaining knowledge of present procedures, practices, and other departmental background information relative to the assignment developing and administering new policies and practices pertaining to the area being served

• Developing and maintaining communications necessary to gain knowledge of changes in policies and procedures and incorporating these in the curriculum

• Developing and maintaining broad knowledge of the learning technology available to support training; Design and develop plans for courses

• Design and develop training aids for course presentation and conducts training programs and assists with direct observations and reviews of student evaluations to ensure

• Ability of instructors to conduct effective, easy-to-understand classroom training

• Ability of instructors to explain Company policies applicable to training programs

• Adherence to safety practices and procedures

• Creating and managing an appropriate learning environment

• Collects and analyzes feedback from supervision and students. From results received, makes recommendations to improve training

• Mentors instructors through observation, providing feedback and written documentation

• Observes post training performance of students and notes recommendations, performs student evaluations, and provides oral and written feedback

• Assists in the administration of the training section by:

• Maintaining training materials

• Maintaining training attendance records

• Assisting to coordinate training programs with associated departments

• Maintaining knowledge of the training and tracking system to assist with student record maintenance

• Submitting course, class, and registration information to allow ample time for student enrollment

• Submitting required paperwork upon course completion

• Communicates training and classroom activities, discussions with supervision, and outcomes of meetings attended

• Complete projects by scheduled deadlines; communicates anticipated problems, suggesting alternative plans when appropriate

• Assists in the work of a higher classification and performs other duties as assigned

Experience – Previous experience/specific types of work required to perform the primary job functions

• Demonstrated skill and ability to perform at the instructor level

Skills and Knowledge – Specific skills and knowledge required to perform the primary job functions

• Acts as a resource for the development and implementation of training programs ensuring adherence to Company, safety, and department policies and procedures

• Assists with coordinating activities related to training instructors on proper operating and care of hardware, audio and visual equipment and stays abreast of current technology

• Attends training seminars and related training for additional knowledge and skills, reads professional journals to upgrade knowledge of developments in the area of training

• Demonstrated effective ability to develop, implement, and evaluate training programs

• Skill to evaluate for content, accuracy, and clarity the training materials, student evaluations, memos, and reports written by instructors

• Verbal communication skills to convey ideas, policies, and procedures in a clear, concise and understandable manner

• Commitment to customer service is demonstrated in classroom and non-classroom environments

• Identifies customers’ needs and expectations and provides resolutions

• Conducts needs analysis

• Ability to accept and promote change

• Ability to foster an environment among instructors that recognizes success and positively promotes improvement

• Human relations skills to:

• Establish and maintain rapport

• Work with a variety of people in a professional business manner

• Serve as a role model for instructors

• Collects accurate information, organizes materials, analyzes relationships among data, and reports conclusions within established deadlines

• Ability to remain current in computer knowledge applicable to the training section

• Follows written and oral instructions, knowing when to ask for further clarification

• Through written and verbal communication, provides instructors with clear and concise instructions

• Provides clarification when necessary

• Functional arithmetic knowledge applicable to the training section

• Self-motivated to independently follow assignments through to completion and act as a role model for instructors

• Judgment skills to evaluate, identify, and communicate strengths and weaknesses of instructors

Additional Information

• Willingness to travel overnight when necessary

• Possession of a valid Driver’s license and/or CDL, as necessary

Qualifications at the Dist Instructor Level include:

• Associate Degree or higher with and additional 2-4 years of training experience in the field. In lieu of an Associate Degree a Workforce Development approved Instructor Certification will be considered, or equivalent in previous Field Experience such as Journeyman Level Line work skills: Or a minimum of a High School Diploma along with 4 years directly related experience as noted is required.

Qualifications at the Adv Dist Instructor Level include:

• Associate degree or higher with 4 plus yrs of training experience is required, OR Workforce Development approved Instructor Certification OR Journeyman level overhead line work skills with training experience (classroom or on-the-job).

• Demonstrated skill and ability or previous experience in developing, implementing, or evaluating training programs a plus.

• Previous technical experience (T&D Skills instructors require journeyman level skill set in one or more areas within Transmission & Distribution operations).

• Prior experience as an instructor (classroom or on-the-job) is desirable.the results of the interview process which considers the candidate’s skills, work history, experience level, and other relevant qualifications.