Experience Inc. Jobs

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees .

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer .

About Us

We have a 77 room Holiday Inn Express in the small southern town of Jasper, IN where our major industries focus on hospitality furniture and wood working. Our gently rolling hills are located 1.5 hours from Louisville, KY and 2 hours south of Indianapolis, IN. The majority of our team members have been with the hotel 2 or more years, which speaks to the dedication they have to providing a great guest experience. We are looking for the right individual who can help implement and train in Brand Standards and motivate and foster positive relationships between the staff and guests. This individual will be trained in all areas of hotel management and oversee operations in the absence of the General Manager.

Your day to day

Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Assistant General Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to housekeeping and breakfast.

Every day is different, but you’ll mostly be:

● Managing and coaching your front office and housekeeping team to deliver memorable guest experiences and the warmest of welcomes

● Engaging with guests to build personal relationships and remedy any complaints

● Conducting regular front office inspections to ensure we’re making the right first impression

● Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk

● Training team members on procedures and taking the lead during an emergency or crisis

● Reporting into the General Manager you’ll manage a team of front desk employees across several specialisms.

What we need from you

● Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration

● 2 years of Front Office/Guest Service experience including management experience

● Must speak fluent English

● Other languages preferred

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. Temporary Housing is an option during the relocation process.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.