Job Information
Fairmont Front Office Supervisor in Jasper, Alberta
Company Description
Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don't miss out on this opportunity.
Job Description
Front Office Supervisor
Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories at Fairmont Jasper Park Lodge. Showcase your interpersonal strengths as Front Office Supervisor, where you will lead, train and recognize your team in support of exceptional guest service!
What is in it for you:
Subsidized staff accommodation provided on-site for full time status
Competitive extended benefits package including medical, vision and dental for full time permanent status
Employee Travel Program
Comprehensive Wellness Platform
Discounts on food & beverage/spa/golf
Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor
What you will be doing:
Reporting to the Front Desk Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Provide day to day operational and managerial support for Front Desk, Royal Service and Tours department and ensure all service standards are followed
Consistently offer professional, friendly and engaging service
Assist in the on boarding of new colleagues and provide initial and continuous training
Train, inspire, develop, and recognize Front Office division colleagues including Front Office, Royal Service and Tours.
Ensure accurate billing is completed upon guest departure
Assist guests regarding hotel facilities in an informative and helpful way
Active member of assigned committee
Complete blocking when required
Ensure training manuals and SOP’s are updated are a regular basis
Responsible for the tracking and ordering of Front Office supplies
Support Company and Hotel policies and procedures including promoting and participation in Colleague Engagement Survey (CES), Fairmont Standards which include LQA, Health and Safety, and Voice of the Guest (VOG) initiatives
Work closely with Front Office, Reservations, Guest Services, Housekeeping, Engineering and other departmental managers to develop ways to improve current practices to ensure excellent delivery of guest service
Driving GOP through meeting or exceeding the upgrade and walk in goals
Balance operational, administrative and Colleague needs
Other duties as assigned
Qualifications
Your experience and skills include:
Strong guest service orientation and training skills background required
Minimum of 1 year previous proven guest services experience
Degree or Diploma in Hospitality Management is an asset
Knowledge of Property Management System an asset
Experience with a Hotel loyalty program an asset
Must have the ability to handle a multitude of tasks and guest requests
Passion for guest service
Excellent written and verbal communication, interpersonal and leadership skills
Highly organized, results-oriented with the ability to be flexible and work well under pressure
Fluency in English
Ability to work independently and prioritize responsibilities
Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
Your team and working environment:
Sitting: 5-8 hrs/day
Walking: 1-5 hrs/day
Standing: 1-5 hrs/day
Bending/Reaching: 0-3 hrs/day
Pushing/Pulling: 0-3 hrs/day
Physical effort: low, required to lift up to 30lbs
Environmental stress: busy atmosphere
Fast-paced, upscale, luxury hotel
Close proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summer
Hospitality employees worldwide making this a great place to develop lifelong connections
Additional Information
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge - Jasper Park Lodge | Fairmont Mountain Meetings | (fairmontmtnjobs.com) (https://www.fairmontmtnjobs.com/fairmont-jasper-park-lodge)
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS