Job Information
MERCY HEALTH CORPORATION Telecom Operator in JANESVILLE, Wisconsin
JOB REQUIREMENTS: Overview Experience a rewarding and fulfilling career with Mercyhealth. Mercyhealth is committed to offering our partners a best place to work. Our unique workplace Culture of Excellence is built upon: Employee engagement, empowerment and growth Teamwork toward our common goal - providing exceptional health care services with a passion for making lives better An atmosphere of caring and quality that cascades throughout the organization Operates switchboard and telecommunications systems to page and relay incoming, outgoing, and interoffice calls by performing the following duties and other duties as assigned. Partner may be required to work alternate shifts and weekends. Responsibilities Essential Duties and Responsibilities Greets customers, provide basic facility and location information, answer and transfer incoming calls promptly and courteously in order of priority. Monitors all gas alarms, blood bank temperature, LifeLine alarms, fridge/freezer alarms, door/elevator alarms, security cameras, and emergency codes as required by facility. Announces and pages emergency codes accurately and with expediency. Assists partners with the use of the Language Line and clean Language Line phones after each use. Replace patient phones and staff pagers as needed. Pages or calls the assigned on-call Mercyhealth employees and answering service physicians based on the information in the individual profile instructions. May vary by location. Receives, enters, and accurately relays all messages, changes in on-call coverage, and page blocks as required. Enters and maintains crucial on-call information in an accurate and timely fashion utilizing appropriate documentation and communication with co-workers. May vary by location. Makes changes in LifeLine program in regards to subscriber and responder information. May vary by location. Update/maintain all information lists and databases. Create department schedules as needed. Assist Supervisor/Lead with invoice processing, payments, and reports as needed. Check function of Language Line phones and reprogram as needed. Assist Supervisor in ordering, programming, and troubleshooting pagers and Spok Mobile. Set up new users with the IRM and Spok Mobile paging systems as needed. Culture of Excellence Behavior Expectations To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the... For full info follow application link. EOE&AA/M/F/Vet/Disabled. Mercy is an equal employment opportunity employer functioning under Affirmative Action Plans. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/F245190D6443489C