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UPMC is excited to invite you to apply for the position of Office Assistant I! This full-time role offers a Monday to Friday schedule with day shift hours from 8 AM to 4:30 PM. As part of our team, you'll have the opportunity to travel to various GLPP locations, so flexibility and a collaborative spirit are essential. We’re seeking a dedicated team player who thrives in diverse medical office environments. Apply today to join a great team and receive a robust Totals Reward package!!

Responsibilities:

• Verify necessary patient information and records in both medical and computerized scheduling systems to ensure accuracy and compliance.

• Schedule, coordinate, and reschedule appointments efficiently, relaying vital messages to staff and providers as needed.

• Greet and register patients warmly, providing prompt assistance and clear instructions regarding their visit.

• Inform the appropriate department or personnel of patient arrivals, ensuring proper check-in and check-out processes are followed.

• Maintain a clean and orderly waiting area, including the beverage station and reading materials, to enhance patient comfort.

• Prepare patient charts ahead of upcoming appointments, ensuring all documentation is ready and accessible.

• Answer incoming calls, screen calls, take messages, and provide relevant information regarding appointments and testing procedures.

• Maintain and update physician schedules diligently, confirming appointments to optimize patient flow and minimize scheduling conflicts.

• Complete necessary paperwork, including encounter forms and referrals, while utilizing the computer system for billing and information generation.

• Respond to patient inquiries regarding appointments and testing, offering clear and helpful guidance.

• Comply with all UPMC Health System policies and procedures, ensuring strict confidentiality of medical records and data.

• Utilize automated financial management system modules for scheduling, information verification, charge entry, and co-payment collection, ensuring accurate reconciliation.

Required:

• High school diploma or GED

• 1 year work experience, preferably in a medical office setting

Preferred:

• Knowledge of medical terminology

• Word processing and computer experience

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran