Experience Inc. Jobs

HOPE HAVEN SHELTER COORDINATOR

Jamestown, NY (http://maps.google.com/maps?q=402+Chandler+St.+Jamestown+NY+USA+14701)

Job Type

Full-time

Description

Position Data:

Title: Hope Haven Shelter Coordinator

Grade: 9 ExemptXNon-Exempt

Reports to: Homelessness Services Manager

Basic Function or Position Summary:

Administers the day-to-day operations and program compliance of the Hope Haven’s Women Shelter.Hours per week: 35 Monday - Friday 8:00am to 4:00pm. Salary $22.77/hourly

Security Clearance:Level 6 V, A, C, R

Requirements

Position Responsibilities and Specific Duties:

• Provides general supervision of resident services, including admission, transfer, discharge, coordination of community activities and services, and management of related program activities.

• Ensure protection of residents’ rights as per 18 NYCRR Part 481.12, and development of appropriate mechanisms for their protection.

• Responsible for site licensing and regulatory compliance, including emergency shelter operational plan.

• Promotes quality services to residents that are based on best practices in trauma-informed care, cultural competency, and LGBTQ sensitivity.

• Provides on-call coverage as needed in coordination with supervisor.

• Provides coverage on schedule as needed.

• Works with team on PR and recruitment strategies; community relations

• Maintains current knowledge of and assures regulatory and procedural compliance

• Develops and keeps procedures and protocols current; implements designated management systems.

• Assists with providing and developing trainings and orientation to service area staff

• Promotes agency wide integrated service delivery strategies.

• Participates in designated Coalitions.

• Fosters positive relationships with peers, funder, licensors, staff, subcontractors, and community partners

• Monitors identified service area budgets; assists Supervisor to develop new or renewed budgets.

• Facilitates and participates in meetings as designated.

• Fosters ongoing, integrated, comprehensive service delivery model with other COI services.

• Coordinates designated functions of the MOU and MOA process.

• Facilitates standardization of systems and processes within service area and division.

• Utilizes CAPSYS, data, and other tracking and measurement tools to monitor staff performance and service area outcomes; drive improvement and response to need in service area.

• Promotes positive agency, division, and service area image.

• Other duties as assigned by supervisor.

Building Manager Duties:

• Oversees petty cash, if applicable

• Conducts/coordinates evacuation/lockdown drills a minimum of annually or as is required by licensing or regulatory entity; completes documentation of drill and forwards to appropriate person(s)

• Maintains a current list of office occupancy in the building (includes staff name, office number, and program to be charged) and updates list quarterly & forwards to finance or as is indicated

• Oversees general building work orders; acts a liaison to B & G’s supervisor reports physical building/or property concerns and reviews/ approves maintenance requests

• Tracks & distributes keys and key fobs; maintains list of staff that have keys to building

• Maintains list of security codes; oversees security cameras reports any operating problems

• Completes/reviews/submits incident/accident reports re: incidents that occur in building within required timeframes and in compliance with OTDA regulations

• If applicable, supervises building receptionist – arranges for adequate reception back-up

• Reports any major/serious incidents, issues, concerns to CEO – completes an event record when indicated.

Key Working Relationships:

A. Internal: Housing & Emergency Services Director, Housing and Community Development Deputy Director, Homeless Services Manager, Housing Staff,

Building & Grounds Manager, and Navigators

B. External: Funders, Community Providers and Partners.

Supervisory Scope:

A. Number of staff supervised: 1-5

B. Titles supervised: Housing Support Specialists, Shelter Support Specialists

Organizational Responsibilities:

• Adheres to all policies and procedures.

• Attends appropriate in-services/trainings

• Attends all required meetings

• Data collection, analysis & reporting as required

• Participation in management systems and functions internally and externally

• Participates in organizational committee structures as appropriate.

Physical:

• Ability to lift up to and including 10-25 pounds of physical effort.

Knowledge, Skills Required:

• Associate degree in the Human Service or Social Work field required; Bachelor’s degree in the Human Services or Social Work field preferred.

• Two years of human services experience required; at least one year of experience working with homeless adults preferred.

• Two years prior supervisory experience required.

• Awareness of and sensitivity to the needs of the homeless; demonstrates respect for cultural differences.

• Strong computer skills with emphasis on word, excel, google docs and databases.

• Strong communication, motivational, and interpersonal skills.

• Strong leadership skills.

Special Requirements, if any:

• Must be able to provide consistent even tempered customer service at all times.

• Must be at least 21 years of age.

• Ability to work flexible hours.

• Valid Driver’s license

• Reliable transportation

• Ability to travel throughout the county.

• Must be able to obtain a LexisNexis clearance.

• Pre-employment physical exam and TB testing

• Ability to obtain and maintain physical exam annually

• Works compassionately with a diverse population.