Job Information
Fedcap Sr Processor Level II in Jamaica, New York
Essential Functions:
You will act as a point of contact and subject matter expert as a Sr. Processor II
You will provide accurate and timely information and meet the customers’ needs through problem resolution. You will demonstrate flexibility, adaptability and comfort with ambiguity and responsiveness to meet the customer’s needs.
You will research and resolve both routine and complex document management scenarios. You will monitor and process complex rush requests., You’ll also research, resolve and document processes and procedures relating to general issues/concerns.
You will proactively identify, recommend, and champion service and process improvement and assist in researching and implementing Improvements to provide a better customer experience.
Document prepping and scanning with in client guidelines and production goals.
Organize documents according to classification and category
Archiving, retrieving and distributing filed documents on request.
Manage document control process in accordance with procedures and instructions.
Performs quality control on work assigned
Performs high volume of document scanning
Focuses on accuracy when batching documents
Performs rescans on bad images
Verifies work on index fields
Conducts final audit before work is sent to customer
Data entry with little or no errors
Strong client engagement. Partners with clients on projects making recommendations for a smoother solution.
Lead projects as required.
Requirement of the position : Employee works at different customer locations as required by the client.
Assigned special projects that are difficult and time sensitive.
Knowledge, Skills and Abilities:
Communicate with managers and staff to resolve questions on a timely basis.
Interact with employees in an efficient, courteous, and professional manner.
Work as a team member in meeting the needs of the company and customer.
Organize and maintain file system, both paper and electronic.
Working knowledge of Software: Kofax, Paperflow, or Google docs
Proven track record for excellent work at various Fedcap sites
Ability to work with little or no supervision
Ability to handle high volume of batch work with minimal errors
Proactive, multitasker who can excel in a high -paced environment
Punctual, accurate and efficient
Education: High School Diploma
Experience:
3-5 Years’ of Client Customer Support and Operations experience aligned with the responsibilities of this position.
Experience with data entry, imaging, and data capture experience a must.
Experience working with high speed scanner, large format scanner, booking scanner machine, or custom program tools
Excellent organizational skills with he ability to prioritize workload and multitask while maintaining strict attention to detail.
Working knowledge of Kofax, Paper flow or google docs software preferred or some related experience
Proven track record of handling high volume of work, team player
OR
An equivalent combination of related education and experience
Fedcap is an Equal Opportunity Employer that is committed to Diversity, M/F/D/V.