Job Information
Siemens Head of Global Customer Care (GCC) / Production Quality in Jakarta, Indonesia
Job Family: Customer Services
Req ID: 409415
We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for
creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems
like you’d make a great addition to our vibrant international team.
You’ll make an impact by
Handle with local team all warranty topics as a second level support concerning our Medium Voltage switchgears and Vacuum Circuit breakers
Defining with local team site activities by remote support, dispatching of technicians to customer site and on site product training
Establish and maintain a network of relevant partners and report directly to the global GCC Head
Plan, execute, develop product installation and operation trainings for internal & external customers
Utilize capacity of the GCC team and insurance of balanced workload with always with respect to Health & Safety
Control related KPI’s for better performance tracking and continuous improvement of products and processes to related departments
Perform reporting position KPIS (Manpower Assignment, Budget, Customer Satisfaction, e.g.) to the Global GCC Management
Together with the global GCC Head, ensure the implementation of QM&GCC strategy on Indonesia
Follow customer satisfaction level at the stages of training and service activities
Escalate to the Quality Management in case of critical topics as well reporting the cases to the Global GCC Head
Work on continuous improvement measures on the products and services with the Operation and R&D Team
You’d describe yourself as
Degree in mechanical / electrical engineering or equivalent
At least 5 years of site experience – preferably leadership experience and 2-3 years of service experience
Knowledge of Installation, Maintenance or repair for medium voltage switchgears and Circuit breakers
English language on a professional level as well as local language
Basic knowledge of Digitalization and Tools (Power BI, Artificial Intelligence)
Result orientation with strong analytical thinking
Able to handle multiple, complex priorities and balance the needs of each according to business impact.
Systemic problem solver, implementing solutions to solve root cause problems.
We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.
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