Experience Inc. Jobs

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Agency Digital Specialist with the resources to solve critical problems for the future of our business, which is why we need you.

Manulife Indonesia Agency Digital will be accountable to leads project delivery & maintenance related to Agency Digital tools and other automation to support Agency Channel.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit

• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes

• You thrive in teams, and enjoy getting things done together

• You take ownership and build solutions, focusing on what matters

• You do what is right, work with integrity and speak up

• You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:

• Min. Bachelor’s Degree from Information Technology / System Information

• Specialization in industry related programs would be an asset, such as LOMA

• Minimum 5 years in Insurance Industry

• Have Technical Skill for Front End and Back E

• IT Business Analyst Experience

• Knowledge in Insurance business

• Windows and office

• Have an experience for UI/UX

• Strong verbal and written skills in Bahasa Indonesia

• Strong inter-personal skills in English would be an asset

Nice to Haves:

• Ability to build and manage relationships with the key internal stakeholders

On the job you will:

Product Vision and Strategy

• Collaborate with stakeholders to define the product vision and strategy.

• Communicate the product vision to the development team and ensure alignment with business goals.

• Migration MiRecruit from RDS to Manulife

• Business Case, Budgeting for Project Plan and BAU initiative

Backlog Management

• Create, prioritize, and maintain the product backlog.

• Ensure that the backlog is visible, transparent, and clear to all stakeholders and the development team.

• Decompose high-level business and user requirements into detailed, well-defined user stories

Stakeholder Collaboration

• Act as the primary liaison between stakeholders (e.g., customers, business managers, and marketing teams) and the development team.

• Gather and incorporate feedback from stakeholders to refine and improve the product.

• Collaborate with Management and other stake holder such as Recruitment Team, AMS, Sales teams and related teams to improve business process and create initiative to improve customer experience and satisfaction.

Sprint Planning and Review

• Participate in sprint planning meetings to help the team understand the backlog items and their priorities.

• Review completed work and provide feedback to the development team.

• Ensure that the team has a clear understanding of the acceptance criteria for each user story.

Release Planning

• Define and communicate the product release plans and set expectations for the delivery of new functionalities.

• Ensure that releases are delivered on time and meet the quality standards.

• Roadmap Delivery

Market and User Research

• Conduct market research and gather insights to understand user needs and preferences.

• Analyze competitive products and market trends to inform product development decisions.

Performance Metrics

• Define key performance indicators (KPIs) and success metrics for the product.

• Monitor and analyze product performance and user feedback to identify opportunities for improvement.

Our commitment to you

• Our mission; to be a part of making Decisions Easier and Lives Better

• A leadership team dedicated to your growth and success

• A bold ambition and set of goals to be a leader in driving transformation in our industry

• Our best. Every day.

Learn more about opportunities with us at jobs.manulife.com

Every career at Manulife provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today!

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid