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Community Based Care, LLC IDD Qualified Professional in Jacksonville, North Carolina

The Supervisor of Clinical Services oversees and monitors the quality of services, including supervision of Direct Care Staff; development, monitoring, and documentation of the support plan to ensure growth and progress; and ensuring satisfaction of persons served, family members, staff and other stakeholders.


  • Ensure continuity of care for persons served including authorizations, annual documentation to support ongoing maintenance of services

  • Monitor adherence to plan of care including utilization and service provision

  • On-site, in-home visitation, depending upon service requirements to ensure

environmental safety and service compliance

  • Review service documentation daily

  • Communicate proactively with individuals served, family members, and other stakeholders to solicit input and feedback on the quality of care

  • Document progress and submit documentation in a timely manner

  • Monitor and support the safety and well-being of persons served and staff, including crisis response and required documentation

  • Maintain current knowledge of state and federal regulatory and service requirements


  • Create individualized supervision plans for staff and update as needed or required

  • Provide regular, face-to-face supervision per supervision plans and service requirements

  • Ensure staff are trained in person-specific competencies per service needs

  • Evaluate performance, provide progressive coaching, including disciplinary action

  • Coordination of service delivery to include persons served, family members, and staff

  • Ensuring staff qualifications and competencies are current to provide services

  • Approval of time documented for payroll and monitoring overall hours worked and employee status changes


  • Alert Human Resources when there is a person-specific need for staff time

  • Interview screened candidates to determine best match for people served

  • Coordination of family/recipient interviews

  • Review and train staff on person specific competencies

  • Scheduling services for service recipient


  • Participate in collaborative team meetings to support the development of long-term goals

  • Develop support plan based upon needs, desires and preferences of person served

  • Complete and monitor annual enrollment in services and close services as necessary

  • Ensure plan is current and authorized by payer before service delivery, including all plan components and assessments

  • Ensure documentation regarding progress towards goals per service requirements


  • Maintain current knowledge of service system and resources available to persons served

  • Be knowledgeable and communicate clearly internal processes to all concerned

  • Maintain current knowledge of the rights of persons served and support self-agency of persons served


  • Provide excellent customer service by responding promptly and positively to persons served, family members, and other stakeholders

  • Work collaboratively with internal support departments

  • Maintain a positive and professional approach at all times

  • Have open and effective communication skills in all situations and settings

  • Maintain a strong work ethic to ensure preparedness and honesty

  • Demonstrate cultural competency and maintain an empathic demeanor in working with people receiving services

  • Bachelor’s Degree in human services with two years of full-time, post-graduate experience with the population served; or Bachelor’s Degree in non-human service field with four years of full-time, post-graduate experience with the population served; or Master’s Degree in human services field with one year of full-time, post-graduate experience with the population served

  • Excellent verbal and written communication skills

  • Proficient with standard office productivity software and tools

  • Ability to work independently and as a part of a team and manage time effectively

  • Reliable transportation

  • Acceptable background check

Requisition ID: 2023-2131

External Company Name: Community Based Care

External Company URL: https://cbcare.com/