Job Information
Community Based Care, LLC IDD Qualified Professional in Jacksonville, North Carolina
The Supervisor of Clinical Services oversees and monitors the quality of services, including supervision of Direct Care Staff; development, monitoring, and documentation of the support plan to ensure growth and progress; and ensuring satisfaction of persons served, family members, staff and other stakeholders.
ENSURE SERVICE QUALITY
Ensure continuity of care for persons served including authorizations, annual documentation to support ongoing maintenance of services
Monitor adherence to plan of care including utilization and service provision
On-site, in-home visitation, depending upon service requirements to ensure
environmental safety and service compliance
Review service documentation daily
Communicate proactively with individuals served, family members, and other stakeholders to solicit input and feedback on the quality of care
Document progress and submit documentation in a timely manner
Monitor and support the safety and well-being of persons served and staff, including crisis response and required documentation
Maintain current knowledge of state and federal regulatory and service requirements
SUPERVISION
Create individualized supervision plans for staff and update as needed or required
Provide regular, face-to-face supervision per supervision plans and service requirements
Ensure staff are trained in person-specific competencies per service needs
Evaluate performance, provide progressive coaching, including disciplinary action
Coordination of service delivery to include persons served, family members, and staff
Ensuring staff qualifications and competencies are current to provide services
Approval of time documented for payroll and monitoring overall hours worked and employee status changes
STAFFING/MATCHING
Alert Human Resources when there is a person-specific need for staff time
Interview screened candidates to determine best match for people served
Coordination of family/recipient interviews
Review and train staff on person specific competencies
Scheduling services for service recipient
SERVICE PLANNING/GOAL DEVELOPMENT
Participate in collaborative team meetings to support the development of long-term goals
Develop support plan based upon needs, desires and preferences of person served
Complete and monitor annual enrollment in services and close services as necessary
Ensure plan is current and authorized by payer before service delivery, including all plan components and assessments
Ensure documentation regarding progress towards goals per service requirements
EDUCATIONAL SUPPORT
Maintain current knowledge of service system and resources available to persons served
Be knowledgeable and communicate clearly internal processes to all concerned
Maintain current knowledge of the rights of persons served and support self-agency of persons served
CUSTOMER SERVICE
Provide excellent customer service by responding promptly and positively to persons served, family members, and other stakeholders
Work collaboratively with internal support departments
Maintain a positive and professional approach at all times
Have open and effective communication skills in all situations and settings
Maintain a strong work ethic to ensure preparedness and honesty
Demonstrate cultural competency and maintain an empathic demeanor in working with people receiving services
Bachelor’s Degree in human services with two years of full-time, post-graduate experience with the population served; or Bachelor’s Degree in non-human service field with four years of full-time, post-graduate experience with the population served; or Master’s Degree in human services field with one year of full-time, post-graduate experience with the population served
Excellent verbal and written communication skills
Proficient with standard office productivity software and tools
Ability to work independently and as a part of a team and manage time effectively
Reliable transportation
Acceptable background check
Requisition ID: 2023-2131
External Company Name: Community Based Care
External Company URL: https://cbcare.com/