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Memorial Health System Learning Consultant in Jacksonville, Illinois

Provides learning consultation services by working in partnership with colleagues throughout the health system to execute on learning plans that support achievement of health system goals and strategies.


  • Bachelor’s degree in education, organization development, communication or related field required.

  • Master’s degree strongly preferred.


  • Association for Talent Development Improving Human Performance within 2 years of hire.

  • Designed Learning – Flawless Consulting within 1 year of hire.

  • Association for Talent Development Certified Professional in Talent Development (CPTD) preferred.

For Learning Consultants who have clinical responsibilities

  • Registered Nurse with current licensure in the state of Illinois required.

  • American Nurses Credentialing Center (ANCC) Board Certification preferred.


  • Minimum of 4 years relevant education experience, with at least 2 years occurring in educational or corporate setting required.

  • Experience in consultation required including analyzing and evaluating learning programs, facilitating groups and development of colleague educational programming preferred.

  • Experience with the following systems preferred: Microsoft Office.

For Learning Consultants who have clinical responsibilities the following is required

  • Three years’ experience in clinical nursing required.

Other Knowledge/Skills/Abilities:

  • Analytical Thinking: Developing a deeper understanding of a situation, issue or problem by breaking it down or tracing its implications step-by-step. It includes organizing the parts of a situation, issue or problem systematically; making systematic comparisons of different feature or aspects; setting priorities on a rational basis; and identifying time sequences, casual relationships, or if-then relationships.

  • Change Leadership: Ability to energize stakeholders and sustain their commitment to changes in approaches, processes, and strategies.

  • Collaboration: Ability to work cooperatively and inclusively with other individuals and/or teams not formally lead; working together as opposed to working separately or competitively.

  • Communication: Ability to use written and spoken communication in formal and informal situations to convey meaning, build shared understanding, and productively move agendas forward.

  • Intellectual Curiosity: Underlying curiosity and desire to know more about things, people, and issues, including the desire for knowledge and staying current with health, organizational, industry, and professional trends and developments. It includes pressing for more precise information; resolving discrepancies by asking a series of questions; and scanning for potential opportunities or information that may be of future use, as well as staying current and seeking best practices for adoption.

  • Organization Awareness: Ability to understand and learn the formal and informal decision making structures and power relationships in an organization or industry (e.g. stakeholders, suppliers).This

  • includes the ability to identify who the real decision makers are and the individuals who can influence them, and to predict how new events will affect individuals and groups within the organization.

  • Process and Quality Management: Ability to analyze and design or improve an organizational process, including incorporating the principles of high reliability, continuous quality improvement, and user-centered design.

  • Self-Development: Ability to have an accurate view of one’s own strengths and development needs, including the impact that one has on others; willingness to address needs through reflective, self-directed learning, and by trying new approaches.

  • Serves as a learning consultant to internal and external customers to assess learning needs at the group and individual level and determine recommendations in order to analyze, design, develop, implement and evaluate a learning solution that will support business outcomes.

  • Collaborates with the customer to set expectations, define the problem and learning solution. Applies a systematic process for discovering and analyzing human performance gaps. Plans for future improvements in human performance gaps by designing and developing learning plans and solutions to close those gaps.

  • Conducts needs assessments, competency assessments and gap analyses as necessary to assist in the identification of learning opportunities to enhance learning strategies. Serves as a change champion by modeling the behaviors associated with MHS’s change management model to support the implementation of large scale changes within the health system.

  • Develops learning plans and creates applicable timelines for creation and implementation of new learning opportunities. Determines human, facilities, budgetary and equipment resource requirements, schedules activities and ensures that all offerings are appropriately documented, planned, controlled, communicated and executed.

  • Creates learning experiences that enable the learner to achieve desired learning outcomes. Determines the appropriate modality (e.g. classroom, virtual, video, blended) while considering the learning objectives, adult learning principles and instructional methods.

  • Demonstrates facilitation skills coupled with exceptional listening skills; strong oral and written communication skills; and demonstrated competency in presentation of in-person and virtual educational opportunities.

  • Partners with Communications Consultants to effectively brand and promote learning opportunities and maintain relevant content on Memorial Central and Workplace.

  • Demonstrates proficiency in managing multiple projects and programs. Exercises rigor in managing tasks, deliverables and needed resources. Completes assigned programs within prescribed timeline and budget. Evaluates implementations and makes adjustments accordingly.

  • Develop and enhance relationships with various individuals and groups across the health system to further enhance learning strategies. Pro-actively sources opportunities for learning and rounds with key partners to assess organization needs.

  • Facilitates the reporting and analysis of relevant metrics to provide meaningful reports to understand the utilization, improvement, and opportunities within the organization such as the division’s quarterly scorecard. Collaborates with other departments to gather data as needed. Researches and documents the effectiveness of efforts and implements changes to continually improve outcomes and services offered.

  • Evaluates trends in adult learning and implements innovations to continually improve the learning experiences provided. Review journals, abstracts, and scientific literature in existing and emerging learning modalities and technologies, including underlying educational principals. Seeks out and drives learning “best practices” throughout the health system, and shares learning experiences across the network of formal and informal educators within the health system.

  • Manages large amounts of sensitive, confidential information concerning personnel, financial, strategic, and business information contained in minutes, letters and other documents, as well as through meetings, discussions and interventions. Maintains strict confidentiality concerning all correspondence and job related activities. Develops and maintains productive relationships with System Leadership Team, leaders, and employees, to aid in MHS goal and objective accomplishment.

  • Serves as resource person on committees, task forces, meetings and activities to assist the hospital and system achieve strategic objectives.

  • Maintains professional affiliations as appropriate. Enhances professional growth and development through participation in education programs, current literature, in-service meetings/ seminars, and workshops.

  • Performs other related work as required or requested

Requisition ID: 2021-8503

External Company Name: Memorial Health System

Street: 1600 W Walnut St