Job Information
City of Jacksonville Seasonal - Customer Service Agent - Supervisor of Elections in Jacksonville, Florida
Seasonal - Customer Service Agent - Supervisor of Elections
Print (https://www.governmentjobs.com/careers/jacksonvillefl/jobs/newprint/4498270)
Apply
Seasonal - Customer Service Agent - Supervisor of Elections
Salary
$33,280.00 Annually
Location
Jacksonville, FL
Job Type
Seasonal
Job Number
2024-05974
Department
SUPERVISOR OF ELECTIONS
Opening Date
05/07/2024
Closing Date
6/7/2024 11:59 PM Eastern
Description
Benefits
Questions
Job Description
This is administrative support work involving receiving, entering, researching, responding to, and tracking telephone voter inquiries and complaints relating to voter services.
The work requires intermediate knowledge of customer service standards, excellent communication skills, and problem-solving skills. Contacts require skills in tactful assertiveness, the ability to understand and resolve conflicts and complaints, and being people-oriented, while using calm and clear communication geared towards meeting excellent customer service standards and ensuring customer satisfaction.
While the work is semi-routine, where tasks are covered by policies, procedures and precedents, agents are given some latitude to consider and choose the most appropriate technique, method, or procedure to follow. Work is performed in a high volume, inbound, call-center environment. Work schedules will include weekend hours and may vary during emergency circumstances.
Agents must be able to operate multi-line telephones with headsets and standard office equipment such as personal computers using multiple databases and word processing applications. Proficient typing skills are a plus. The physical demands consist mainly of sitting for extended periods of time. The work is performed under general supervision where the work assignments are subject to instructions and established work routines.
Examples of Work
Receives, enters, researches, responds to, and tracks high volume, inbound telephone voter inquiries and complaints relating to voter services.
Researches, gathers and enters all pertinent facts pertaining to issues and complaints into a database during requests.
Reads and applies various documents such as procedures and regulations to work situations.
Performs related work as required.
Knowledge, Skills and Abilities
Knowledge of customer service standards and the ability to remain focused on customer needs.
Skilled in empathetic listening techniques.
Skilled in critical thinking and problem solving.
Ability to read and apply procedures and regulations to work situations.
Ability to communicate effectively.
Ability to handle confrontations constructively.
Ability to simultaneously communicate, interpret communications and enter data into a computer.
Ability to use good judgment in making decisions in accordance with policies and procedures.
Ability to establish and maintain positive working relationships.
Ability to operate standard office equipment such as personal computer using databases and word processing applications.
Ability to read computer screens for extended periods.
Skilled in using multi-line telephone system.
Open Requirements/Supplemental Information
One (1) year of experience in a position that involves regular contact with the public.
Must have experience using personal computers with office applications such as Microsoft Office in a windows-based environment.
Will be required to work rotating shifts and weekends.
As part of the evaluation process, you will be invited to an exam.
A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.coj.net . Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript is required with your application. Transcripts do not need to be official, but must state your name, the name of the school, type of degree, classes taken, grades received, and date degree was conferred.
The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. Be sure to add coj.net to your safe senders list to ensure you receive email notifications. You may also track the status of your application and see notifications by logging into your account.
Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.
If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference.
If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within 60 calendar days upon receipt of notification of the hiring decision, requesting an investigation to:
Florida Department of Veterans Affairs
Attention: Veterans’ Preference Coordinator
11351 Ulmerton Road, Suite 311-K
Largo, FL 33778-1630
Email: VeteransPreference@fdva.state.fl.us
01
Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application?
Yes
No
02
Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future?
Yes
No
03
The budgeted annual salary for this position is $16.00. This is not negotiable. If selected, would you be willing to accept this position at this salary?
Yes
No
04
This position is located in an office and is not a remote location.
I have read and understand the above statement.
05
An exam is required for this position. The exam will be conducted in person at City Hall in Jacksonville, Florida at a date to be determined and there are no exceptions to this. The exam cannot be taken online. Do you understand that you must take an exam in order to be considered for this position?
Yes, I understand that I must take an exam in person at City Hall in Jacksonville, Florida in order to be considered for this position.
No, I will not be able to take an exam for this position.
06
This is a seasonal position. Are you interested in seasonal employment?
Yes
No
07
This position requires a rotating schedule. A portion of the schedule may involve working evenings, weekends, and holidays. Are you able to commit to this type of schedule?
I am able to work this type of schedule.
I am able to work evenings and weekends only.
I am able to work Monday - Friday only.
None of the above.
08
There will be a mandatory training starting July 22, 2024. Will you be able to attend this mandatory training?
Yes
No
09
It's mandatory to work on election days. Those dates are August 20, 2024, and November 5, 2024. The hours could be from 5:50am to 12:00am. Are you able to work these extended hours?
Yes
No
10
Do you have experience using personal computers with office applications such as Microsoft Office in a windows-based environment?
Yes
No
11
Do you have one (1) year experience in a position that involves regular contact with the public?
Yes
No
12
Provide a detailed description (at least 3-4 complete sentences) of your experience.
13
Indicate the organization(s) you worked for where you gained this experience.
14
If you are requesting veterans preference, you MUST download the appropriate state of Florida form (even if you don't live in Florida) and attach it to your application. FAILURE TO DO SO WILL DELAY YOUR VETERANS PREFERENCE STATUS. Please download the forms at http://www.coj.net/departments/employee-services/veterans-preference
Yes, I am claiming veterans preference and I understand that I MUST download the appropriate form and attach it to my application.
No, I am not claiming veterans preference and this does not apply to me.
Required Question
Agency
City of Jacksonville
Address
117 W. Duval St. Suite 100 Jacksonville, Florida, 32202
Website
http://www.coj.net/departments/employee-services.aspx
Apply
Please verify your email address Verify Email