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Robert Half International Product Support II in Jacksonville, Florida

Description

You might be the Help Desk Analyst Robert Half Technology is looking for! We especially want to hear from you if you have a can-do attitude and are looking to be part of a highly motivated team. This is the perfect job for you if you want to represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. You will spend most of your time handling complex end-user support issues and providing product support to clients by focusing on restoring service to the end users via phone and email.

What you get to do every single day

  • The ideal candidate for this job is able to facilitate user account management by handling onboarding, change and departure processes

  • Provide guidance to Tier 1 support and team members

  • Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

  • Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

  • Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

  • Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

    Requirements

  • Ability to multitask and communicate effectively with individuals of all backgrounds

  • Possess qualifications to analyze complex business problems, propose effective solutions and understand and apply business vision and direction

    • Applicants should have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems
  • Technical Support experience desired

  • Can work independently with minimal supervision

    • Applicants should have a combination of superior customer service skills and technical aptitude
  • Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

  • One or more programming or scripting language skills required

  • 3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

  • Strong communication and social skills and able to receive criticism well

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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