Job Information
City of Jacksonville Info Tech Analyst - Senior Systems Engineer in Jacksonville, Florida
Info Tech Analyst - Senior Systems Engineer
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Info Tech Analyst - Senior Systems Engineer
Location
Jacksonville, FL
Job Type
Appointed Employee
Job Number
2024-05856
Department
FINANCE
Opening Date
08/20/2024
Closing Date
Continuous
Description
Benefits
Questions
Job Description
Are you looking for a position with a work/life balance? Do you want to earn four weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered yes to any of these questions, you need to complete your application now. Work for the city you love!!!
The Finance and Administration Department is actively seeking a Info Tech Analyst.
Did you know as a City of Jacksonville employee, you would also have 12 paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after 10 years of public service and on-time payments.
The Senior Systems Engineer reports to the Server Infrastructure Manager and is an advanced technical position. The incumbent is responsible for implementation, configuration, upgrade, monitoring, troubleshooting, and administration of the City of Jacksonville mission critical server technology software and hardware infrastructure.
Examples of Work
Primary responsibilities include the following:
Provides guidance and work leadership to less experienced/non-senior infrastructure team members and may have supervisory responsibility.
May serve as a technical team or task lead.
Participates in long-range enterprise technical planning by providing consultative direction, recommendations, and authoritative engineering judgment in the decision-making process for future efforts.
Serves as subject matter expert for IT projects, products, and services.
Develops and document standard operating procedures.
Manages the services, products, and infrastructure to include current and prior versions of active directory, EMC storage area networks (SAN), Dell VxRail hyperconverged infrastructure, VMware virtualization, Microsoft Windows Server and Unix OS platforms, Microsoft Systems Center Configuration Manager (SCCM), Microsoft Systems Center Operations Manager (SCOM), Microsoft 365 cloud-based email, application, and data storage. Disk defragmentation, Citrix client remote access, F5 software load balancing, Microsoft Exchange, Solarwinds suites of application (server & application monitoring, Network monitoring and software distribution, etc.), Proficient with PowerShell scripting for process automation, troubleshooting, and configuration. WatchGuard firewall and email/spam filtering, Webtrends web analytics, Rubrik backup solution , patch management, backend-technology for Commercial Off The Shelf (COTS) and in-house developed applications, and cloud-based solutions.
Operates personal computer and office applications word, spreadsheet, database, and other related software to include Visio.
Works closely with Enterprise Architects and System Architects, and business units to assist with the design of infrastructure solutions to meet business requirements. The incumbent will have both leadership and technical skills to effectively and efficiently communicate technical terms and direction in a way that is easily understood by IT staff and business customers.
Integrates monitoring and configuration services as appropriate, (SCCM, SCOM, Solarwinds, etc.)
Creates and implements simple to complex powershell scripted solutions for various operational support.
Implements and configures hardware, system software, and business software.
Documents product implementation and upgrade steps in easy-to-follow instructions and creates necessary technical design documents.
Conducts proactive maintenance of IT infrastructure with no supervision including maintaining high level of systems availability, monitoring systems performance and reliability to mitigate outages and system interruptions, managing tools for providing early warning and alerts, and monitoring system capacity utilization and taking proactive steps to avoid over utilization.
Works with vendors to resolve system outages, advanced technical hardware and software issues.
Serves as escalation point for critical and complex issues from junior team members.
Diagnoses and resolves advanced technical issues, conducts root cause analysis, demonstrates consistent level of accuracy with problem resolution.
Performs firmware and operating systems upgrades and patches.
Performs backups and restores of customer data.
Configures, tests and pilots deployment of new technologies and solutions.
Participate in disaster recovery tests and planning.
Responds to and resolves assigned tickets and requests.
Lifts objects weighing less than 45 pounds.
After-hours work as required.
Demonstrates proficiency in the City of Jacksonville’s competencies.
Performs related duties as required.
(These essential functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required.)
Open Requirements/Supplemental Information
POSITION REQUIREMENTS:
- Nine (9) years of education and/or experience in information technology which must include at least five (5) years of experience in the systems engineer role or equivalent server infrastructure role.
Preferred
- Bachelor's degree from an accredited institution in IT, Computer Science, or related field preferred.
LICENSING/CERTIFICATION/REGISTRATION:
Depending upon assignment, may be required to obtain specialized certifications.
A valid driver's license Is required prior to appointment and must be maintained during employment in this class.
Must qualify for prior to appointment, obtain, and maintain during employment in this class a City of Jacksonville certification as a public driver.
OTHER REQUIREMENTS :
Within 90 days of appointment date to classification, acquire and maintain the appropriate level of Criminal Justice Information Services (CJIS) certification which corresponds to the job responsibilities. The level will be determined by current CJIS guidelines and may change periodically. Certification is obtained by successfully completing web-based training courses which cover physical security, incident response, the protection of information and other IT specific security threats, vulnerabilities, and risks.
A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. Transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred.
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Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.
If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference
If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within 60 calendar days upon receipt of notification of the hiring decision, requesting an investigation to:
Florida Department of Veterans Affairs
Attention: Veterans’ Preference Coordinator
11351 Ulmerton Road, Suite 311-K
Largo, FL 33778-1630
Email: VeteransPreference@fdva.state.fl.us
The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses; an employee assistance program for you and your dependents; a 457(b) tax-deferred compensation plan to supplement your retirement, and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer.
www.coj.net/benefits
01
Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application?
Yes
No
02
Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future?
Yes
No
03
This position is located in an office and is not a remote location.
I have read and understand the above statement.
04
A bachelors' degree is preferred. Do you possess a bachelors' degree or higher from an accredited college or university in IT, Computer Science or related field? If yes, you MUST attach your college transcript to your application.
Yes
No
05
If you answered "yes" to Question #4, indicate which degree you have and include any major/minor. If basing qualifications on education, a copy of your college transcripts are required with your application.
06
Do you have nine (9) years of education and/or experience in information technology?
Yes, I have nine (9) or more years of IT education and/or expereince.
I have less than nine (9) years of IT education and/or experience.
07
Indicate the organization(s) you worked for where you gained this experience.
08
Provide a detailed description (at least 3-4 complete sentences) of your experience.
09
Do you have at least five (5) years of experience in the systems engineer role or equivalent server infrastructure role?
I have 5 or more years of this experience.
I have less than 5 years of this experience.
10
Indicate the organization(s) you worked for where you gained this experience.
11
Provide a detailed description (at least 3-4 complete sentences) of your experience.
12
Within 90 days of appointment date to classification, acquire and maintain the appropriate level of Criminal Justice Information Services (CJIS) certification which corresponds to the job responsibilities. The level will be determined by current CJIS guidelines and may change periodically. Certification is obtained by successfully completing web-based training courses which cover physical security, incident response, the protection of information and other IT specific security threats, vulnerabilities and risk.
I have read the above statement and understand what is required.
13
Depending upon assignment, may be required to obtain specialized certifications.
I have read the above statement and understand what is required.
14
Do you have a valid motor vehicle operator license that is not under suspension/revocation or restricted under any pending or current citations/court proceedings? Please indicate which license you possess.
FL Class A Commercial Driver License (CDL)
FL Class B Commercial Driver License (CDL)
FL Class C Commercial Driver License (CDL)
FL Class E Driver License
GA Standard Driver's License
GA Class A Commercial Driver's License (CDL)
GA Class B Commercial Driver's License (CDL)
GA Class C Commercial Driver's License (CDL)
License from another State.
Learner Permit
My license is currently invalid.
I do not possess any type of Driver's License.
15
If you have a State of FL license, does your license currently have one or more of these restrictions?
C or 1 - Business Purpose Only
D or H - Employment Purposes
P or 2 – Probation Interlock Devise
S or I – Other Restriction
Two or more of these restrictions.
I have an out of state license.
None of the above.
16
Have you been cited for more than three (3) moving violations, or two (2) at fault accidents within the past 12 months from current date?
Yes
No
17
Have you been considered a "Habitual Traffic Offender" (HTO) within the past 12 months from current date?
Yes
No
18
Have you been convicted of Driving-Under-the-Influence (DUI) in any state during the last 36 months from current date?
Yes
No
19
I consent to the City of Jacksonville using the driver's license information I have provided to access a driver's license report from the Department of Highway Safety and Motor Vehicles. I understand if one was accessed with relation to this application, a copy will be provided to me upon request.
Yes, the City of Jacksonville has my consent to check my driver's license.
No, I do not wish to give consent to the City of Jacksonville to check my driver's license.
20
Provide your full Driver's License or Identification number. If a correct number is not provided, your application will be considered incomplete and may result in disqualification from the selection process.
21
If you are requesting veterans preference, you MUST download the appropriate state of Florida form (even if you don't live in Florida) and attach it to your application. FAILURE TO DO SO WILL DELAY YOUR VETERANS PREFERENCE STATUS. Please download the forms at http://www.coj.net/departments/employee-services/veterans-preference
Yes, I am claiming veterans preference and I understand that I MUST download the appropriate form and attach it to my application.
No, I am not claiming veterans preference and this does not apply to me.
22
A copy of your resume is required with your application. If required documents are not provided your application will be considered incomplete and may result in disqualification from the selection process.
I have read the above statement and understand what is required.
Required Question
Agency
City of Jacksonville
Address
117 W. Duval St. Suite 100 Jacksonville, Florida, 32202
Website
http://www.coj.net/departments/employee-services.aspx
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