Experience Inc. Jobs

HR Shared Services and Operations Manager

The HR Shared Services and Operations Manager will play a critical role in overseeing all HR shared services functions and ensuring the smooth and efficient running of EverBank's HR operations.

Key Responsibilities and Duties

• Leads and manages the HR Shared Services outsourced global team, providing guidance and support in various HR functions, including but not limited to, associate onboarding, benefits administration, payroll processing, and associate records management.

• Develops and implements HR policies and procedures to ensure compliance with applicable laws and regulations.

• Collaborates with internal stakeholders to identify opportunities for process improvement and implement effective HR operational strategies.

• Oversees associate data management, ensuring accurate and timely entry and maintenance of associate records in the HRIS.

• Serves as the primary point of contact for HR-related inquires and escalations for associates and managers through email correspondence in general mailboxes. Provides timely and accurate responses to ensure resolution of inquiry, issue, or concern. Provides guidance on HR policies and procedures.

• Maintains record of inquiries, responses, and resolution in accordance with company policy while maintaining strict confidentiality.

• Coordinates and conducts HR training programs for associates and managers on relevant HR topics.

• Manages the performance and development of the HR Shared Services team, providing regular feedback and coaching to ensure high levels of productivity and service excellence.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

9PL

Preferred Qualifications

• Experience with ADP and implementing robust analytics, KPIs, etc.

• Knowledge of HR function, processes, information systems, policies, compliance requirements and best practices

• Demonstrated ability to oversee and maintain HRIS and other HR-related systems effectively, including managing system configurations, troubleshooting technical issues, implementing upgrades, and ensuring data accuracy and integrity

• Ability to work effectively with cross-functional teams, HR business partners, and other internal and external stakeholders to achieve common objectives and address HR-related needs

Posting end date: 1/8/2025

Job Seeker Notice

EverBank, N.A. ("EverBank") is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.

EverBank's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.

VEVRAA Federal Contractor

Member FDIC

Notice to Job Seekers (https://everbank.com/about/careers/notice-to-job-seekers)

Pay Range $136,500 - $184,700

EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status.

We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.