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Director Client Service Pharmacy Operations

Location: This position will work a hybrid model (remote and office). The Ideal candidate will live within 50 miles of an Elevance Health PulsePoint location.

The Director of Client Service Pharmacy Operations is responsible for supporting overall client service pharmacy operations procedures, processes and operations.

How you will make an impact:

• Manages client service pharmacy operation activities, supporting financial metrics.

• Represents Operations to our clients, for the Directs execution and delivery of pharmacy initiatives.

• Identifies areas for client service operational improvement.

• Serves as a single point of contact for clients, related to pharmacy operations.

• Oversees client operational staffing model for optimal efficiency.

• Provides expertise in business operations, workflow, product, system front end design, and long-term system strategies.

• Develops and documents client service pharmacy operational procedures.

• Coordinates department client service operations to achieve expense savings, increase productivity, and exceed customer service expectations.

• Manages budget and collaborates with intra-organizational departments to achieve financial and production client satisfaction goals.

• Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Minimum Requirements:

Requires a BA/BS in a related field and minimum of 8 years management experience in a complex business and systems environment, minimum of 5 years project management experience; or any combination of education and experience, which would provide an equivalent background.

Preferred Qualifications:

• Extensive knowledge of pharmacy benefit management, and relationship management.

• Previous experience leading a client facing account management team.

• A Project Management Professional (PMP) certification is highly preferred.

• Excellent verbal and written communication skills.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.