Job Information
Alcon Inc. Digital Customer Success Manager R-2024-36850 in Jacksonville, Florida
This is a Job Description for a Digital Customer Success Manager in Jacksonville, Florida
Summary: At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact on the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Digital Health Customer Success Manager, you will be responsible for ensuring customers are successful in adopting and using digital health solutions, such as telemedicine platforms, electronic health records (EHR), health apps, and other healthcare technologies. This role combines technical knowledge, customer service skills, and healthcare expertise to help clients achieve their health-related goals using the company's products or services.
Duties & Responsibilities: Lead the onboarding process, ensuring customers are set up and ready to use the digital health platform. Provide training and support on how to use the platform effectively. Work closely with implementation teams to ensure smooth product deployment and integration.
Requirements
and []{#Hlk142289191}[]{#Hlk142304825}
Qualifications: Bachelor's Degree or Equivalent years of directly related experience (or high school+13 yrs; Assoc.+9 yrs; M.S.+2 yrs; PhD+0 yrs). 5 Years of Relevant Experience in Sales Engineering or Technical Sales role. The ability to fluently read, write, understand, and communicate in English. Experience with digital health solutions or healthcare technologies (e.g., telemedicine, EHR systems, wearable devices). Strong understanding of healthcare systems, regulations (such as HIPAA), and industry trends. Travel requirements: Candidates must live near a major airport and be willing and able to travel up to 50% of the time.
Equal
Opportunity/Affirmative Action Employer.