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Crawford & Company Customer Service Representative I in Jacksonville, Florida

Excellence In Everything We Touch

Position Summary

Provides assignment support for open/pending assignments by contacting clients and/or contractors, and documenting various system applications according to procedures and program requirements.


  • Reviews dashboard for outstanding assignments.

  • Contacts contractors for file status (site inspection, estimate upload, etc.).

  • Documents file assignments and status, utilizing appropriate management tools and reports as necessary to evaluate the progression of the completion of the job or project.

  • Completes customer service satisfaction surveys as required.

  • Assists external clients with customer service inquiries.

  • Participates in special projects or performs duties in other areas as requested.


  • High School Diploma or equivalent and at least 2 year’s customer service and/or administrative/clerical experience.

  • Demonstrated experience in customer service, administrative/clerical skills.

  • Highly proficient and advanced computer skills.

  • Excellent attention to detail and organizational skills.

  • Good time management abilities.

  • Strong analytical and problem solving ability.

  • Excellent written, verbal and oral communication skills.

  • Good interpersonal skills.

  • Ability to work independently, with minimal supervision.

  • Strong work ethic.

About Us

People taking care of people. It’s that simple. At Crawford & Company, we treat our clients’ policyholders like our own, helping to restore and enhance lives, businesses and communities at all points of the claims management process. Combining a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, Crawford is at the forefront of change, while also staying firmly rooted to our commitment to putting people first.

We are guided by our collective value system: RESTORE.

At Crawford, we:

  • R espectour culture of integrity and ethical behavior, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.

  • Are E mpoweredto advance the company mission and take ownership of our individual career progression.

  • Promote S ustainabilitythrough a corporate culture in which employees are good stewards of their communities.

  • Emphasize T rainingand an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.

  • Are O ne Crawford, embracing a global mindset that’s inclusive, agile, mission-focused, and customer-focused.

  • Give R ecognition, participating in an environment where people are rewarded for jobs well done.

  • Embody an E ntrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.

    We believe in leading by example – at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision and values. Learn more at www.crawfordandcompany.com.

    In addition to a competitive salary, Crawford offers you:

  • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries

  • On-going training opportunities through every stage of your career

  • Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

    Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

Posted Date5 months ago(1/25/2021 3:18 PM)

Requisition ID 2021-12494

Job LocationsUS-FL-Jacksonville

Position Type Regular Full-Time

Category Admin/Clerical

Business Unit Contractor Connection