Job Information
Randstad US customer service - bilingual in jacksonville, Florida
customer service - bilingual.
jacksonville , florida
posted 3 days ago
job details
summary
$17 - $17.01 per hour
temp to perm
high school
category office and administrative support occupations
referenceAB_4559869
job details
Our client is seeking a bi-lingual Customer Service Representative to provide excellent service and support in both English and Spanish. Must have strong communication skills, problem-solving abilities, and previous customer service experience. Main job duties entail resolving customer inquiries and issues promptly and professionally, maintaining detailed and accurate customer records and collaborating with team members to improve customer service processes.
salary: $17 - $17.01 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
Process several types of requests on a daily basis
Provide guidance throughout the request to ensure customer requirements are met
Communicate verbally via phone or in writing via email
Navigate multiple systems and databases simultaneously
Monitor several email boxes to ensure requests are processed promptly
Conduct research in company databases when requested
Obtain and provide ETA information to appropriate parties for unavailable product
Compile sales/order history reports when requested
Coordinate with internal departments to ensure that requests are processed accurately Exceptional customer service attitude to ensure customer needs are met
Ability to communicate clearly and effectively via various communication platforms
Possess the necessary knowledge to make informed business decisions
Knowledge of other company databases/software
Ability to work in a team environment and independently
Comfortable speaking on phone to external customers and sales force
Fluent in both English and Spanish
Skills
Spanish
Telephone Etiquette
Client Service
Customer Relations
Customer support
Qualifications
Years of experience: 1 year
Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
get in touch
we are here to help you with your questions.
MS
molly stukel
+1 904 996 9128 (tel:+1 904 996 9128)
molly.stukel@randstadusa.com
Randstad US
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